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Provided by YP.com
I went into Jacksonville JCD o...

I went into Jacksonville JCD on Black Friday to take advantage of their awesome door buster deals and to buy a "new" used car. I had received a pre approval from a lender and was only looking for the vehicle to fit the approval's perameters. When I arrived on the lot, Ron was the first to "greet" me by trying to qualify me, rather than really caring about the vehicle I was looking for. Once we got past all the formal b.s. we went to the used car side of the lot to begin looking for a vehicle. Keep in mind, before I ever began looking at vehicles I made Ron aware of prices, year model, mileage exceptions. He showed me first to an '03 Ford Explorer. The vehicle seemed in great condition but alas the miles were too high. Well, good ole' Ron had the perfect solution, there were TWO vehicles on the lot for me to chose from. There was an '06 Trailblazer with 60k miles in great shape and an '06 Equinox with rear bumper damage (need I say more). So I decided to take the Trailblazer out for a test drive and everything went perfect, once back at the dealership it was time to get down to business. Now, you know that someone has something to hide when they refuse to give you the price of a vehicle, nor will the provide a CarFax report (I found out later the vehicle they were trying to sell me had been in an accident). After spending two and a half hours waiting for all the paperwork to get started, I found out that they had run my credit and was trying to use another finance company. First of all, why would you run someone's credit if they have a pre approval, second, why didn't they just use the pre approval that was given without trying to be shady and run credit without letting me know that's what they were doing? Ok so, after we get through this garbage they tell me just go home and they will call me. Well I am glad I didn't hold my breath. It took 4.5 hours on Saturday to finally get ahold of someone. This is where things went from bad and shady to down right unacceptable. I was given a run around by a "Sales Manager" name Mike, who told me that my pre approval was no good, I needed a cosigner, and that I need $2500 down because that's the fee my pre approval company charged. So I called the loan company only to find out he is a liar. So to squash all of the doubts, runarounds, and lies, I made a 30 minute trip from the beaches to the dealership. When I got there, my sales guy was willing to help despite the fact he was busy, he went in to tell his "sales manager" I had come in to finish the deal. when he returned he told me all of the ridiculous conditions that had been given over the phone. In order to take care of any doubt, in the middle of the dealership, I got the loan company on the phone and handed the phone to Ron. Ron tried to get his "sales manager" to take the phone and talk to the loan company however he was declined because he knew he had been caught in his lies so instead of owning up to them and apologizing he stayed in his little office and sent poor Ron out to say, "sorry but we WONT do anything for you". So if this is the kind of experience you would like in trying to find a vehicle run right on down to this rip off and have a great time!



Provided by YP.com
Buyer Beware

Get everything they promise...in writing...They are desperate to make sales. They might "Bait & Switch" you by saying you are "approved" sign & drive the car home and then call you back with a "different" story putting you in an uncomfortable position. If you buy multiple vehicles, they may run the deals with multiple lenders and ask you to not "tell one about the other".

Bottom Line: Ready everything, get it in writing and if you don't feel completely comfortable signing & driving...walk away and sleep on it.

Good Luck!



Provided by YP.com

Buying a car was actually a great experience. I have bought a few in my life, and this was the first time I enjoyed the process at a dealership. And the service department is also great. I have been in twice, once for some accessories, and once for an oil change. Very competitive prices, faster than you would believe, and very friendly people. All the people, even the personnel at their restuarant were great.



Provided by YP.com
in and out within 3 hrs

Great company to deal with. I was in and out within just a few hours and their customer service was excellent.

More Business Info

Regular Hours
Mon - Fri:
Payment method
all major credit cards
Deerwood, Southeast Jacksonville
New Car Dealers, Auto Repair & Service, Used Car Dealers
Other Information

Parking: Lot