J & W Heating & Air

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Excellent service. Dustin & Will where very professional and respectful in my home. They were very confident with the scope of the job and upon completion. Dustin walked me around the job site and explain all that was accomplished. He even gave me some tips to help maintain my unit. Will worked the outside and he did a fantastic job. Everything was neat and clean. Thank you both for just being good people.

They are prompt, reliable and our technician explained our situation and options available very clearly.

On time and very professional, advised on the need for surge protection, the cleaning of drains and filters

Our tech was friendly and efficient. Thanks for the quick response time when it’s Florida hot! We greatly appreciated it.

Rose, the J&W service technician who responded today, was fantastic. She is extremely knowledgeable, conscientious, and dedicated to doing the best job possible. We renewed our service contract today primarily due to the quality of work performed by Rose. Personnel of her caliber are hard to find today.

Tyler made the service call, and as usual, he was very respectful, polite, thorough in his work, and cheerful with recommendations when the work was completed.

I bought a new air conditioning and heating unit from J & W on Aug. 1, 2016. There were two problems I had immediately. It took four service calls to fix the first problem. The second problem also took four service calls. It was not until Oct. 31, 2016 that the second problem was corrected.

There were missed appointments, phone calls not returned, etc. I had a total of 35 phone calls to them. They know nothing about good customer service.

Wanda F.05/11/2015Edit

My 85 year Mom, did business with this company, nothing but problems. One employee tried to cheat her on cost (prorate issue). Their salesman told me we are not in the business to repair, we can repair it but in 6 months she'll have the same problem , we sell new units. Your Mom's unit is 10 years old. They replaced the compressor 3x, and adjusted the wiring. In April 2015 they worked on the wiring, as recent as May 8, 2015 their technician told my Mom the compressor was blown and it had to be replaced or put in a $5,000.00 new unit I have the compressor estimate! Now here's the kicker!!!! I called in another company, guess what the compressor is fine, just a bad wiring job that was causing the compressor to shut down. $250.00 later cold air is blowing and new wiring and harness. Send my Mom a refund for the balance of her maintenance agreement, which is over in October 2015 along with the cost of the repair today. $350.00. Today I filed a complaint with BBB. They have offered to refund half the cost of her prepaid maintenance agreement. But not the cost of the repair of the wiring they messed up. Let's add in once again my Mom is 85, a stroke victim and because she was so upset over all of this was at the Doctor today with elevated blood pressure. They have offered to refund $163.50 of her service plan,let's see if that happens. Please all the aggravation and the cost of today's repair plus the fact that I believe you take advantage of the elderly. Look for me to call channel 4 (Ken on your side). It's my personal opinion that they were trying to take advantage of my Mom. When I called them out on the fact that the compressor was fine I was told that I didn't give them time to repair. Their technician was there on 05/08/15 for hours and put in writing that the compressor needed to be replaced and I received a written estimate this morning for $2180.70 to replace the compressor.