Fields Cadillac Jacksonville
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7999 Blanding Blvd, Jacksonville, FL 32244
7999 Blanding Blvd, Jacksonville, FL 32244
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01/24/2019
Provided by YPmobileGreat service. Everyone I came in contact with was friendly and helpful from Mary, who booked my appointment, to Nate, my service advisor and all those in between. I did have a bit of a wait to get my loaner car because they were very busy but they apologized and made the wait time comfortable with their lounge and cafe. Extremely pleased with the work.
10/03/2017
Provided by YP.comFields Jaguar on Atlantic in Jacksonville FL has the Worst service ever!!!!...My car has been there for almost 3 months and Ive had it for only 5 months total..Initially it stopped due to battery failure...Had it towed in July 25th the Service Manager Robert Schuging said that my car has a V6 bumper and that voided the warranty..They never touched it for 1 month..I towed it home then to Pep Boys for diagnostic then back to Fields Jaguar after the company I bought it from decided to pay for everything (a $400 diagnostic check)..After 2 months of back and forth with Matthew Broslovsky at Jaguar corporate we found out that it was not the case and my warranty is valid..Fields says its my battery and a hose (pretty sure its the recall hose that is only recalled on diesel engine cars..which mine is not) thats all..This should be paid under the warranty but they are insisting that the company I purchased it from still pay as opposed to what Jaguar corporate said that it will in fact cover..Go figure...On the 22nd it was to be done on the 25th...On the 25th it would be ready on the 27th...On the 27th it would be ready on the 29th..I was given a rental on Friday the 29th beause it was to be ready on the 2nd of October...Now guess what today its still not ready..Cindy Coleman the "service advisor" never calls me..No one gives updates...Nothing..Just excuses like "the guy who was working on your car was not in today"...Its been problem after problem..I just want my car back...I left a message with Mic Romero Location Manager and am going to email him and Garry Redig VP of Operations at mromero@fieldsauto.com & gredig@fieldsauto.com...Hopefully this will gain some attention, If not PLAN B!!!!!
More Business Info
Fields Matters Because You Matter
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Extra Phones
Sales Department: 866-578-4218
Service Department: 866-881-4469
- Services/Products
- Fields Cadillac Jacksonville is a Jacksonville Cadillac Dealer serving Gainesville and St. Augustine with a large selection of new Cadillac and Used Cars. We also offer Orange Park car service, GM parts and auto financing.
- Brands
- Cadillac, GM
- Payment method
- travelers checks, debit, check, cash, financing available, insurance, all major credit cards
- Location
- We are just off W Beltway 295 on Blanding Blvd in Jacksonville.
- Neighborhoods
- Duclay Forest, Southwest Jacksonville
- Amenities
- The Fields Matters Loyalty Program offers you and your vehicle a wide array of exclusive amenities, including these great benefits:Complimentary car washes*10% off Accessories & ClothingInternet Work StationsFields Gourmet Coffee BarSenior discounts (65 and older)Student discounts (with valid student ID)Invitations to Special EventsWith Service appointments, you qualify for:Express ServiceFree Service loanersLocal Shuttle & Train Service^Internet Work StationsFields Gourmet Coffee BarFree Paintless Dent Repair** (within 90 Days of Purchase)The Fields Matters card must be presented to receive the above amenities and service discounts. These benefits apply only to registered new & pre-owned vehicles purchased from Fields Automotive Group (Benefits are non-transferable). *Car washes will be available in Sanford on Saturdays and Sundays, please check with service for hours.**With a service appointment within the first 90 days of new vehicle purchase. Limit one per panel. Does not include paint damage. Limited to dings which can be repaired by the paintless dent repair process. One inch diameter size and under. Not all dings are removable. Must be shown to dealer within 90 days of new vehicle purchase. With service appointment and loaners are available as long as the vehicles are under warranty (MFG or CPO). ^Service Appointment is required for more than 2 hours of service. Service Loaners are not available for Express Service.
- Languages
- English, Spanish
- Accreditation
Cadillac
GM
- Associations
- Fields Auto Group
- Other Link
- Categories
- Automobile Parts & Supplies, Auto Repair & Service, Car Wash, New Car Dealers, Used Car Dealers
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes