Cabana Grill

Write a Review904-886-3206

Unfortunately I am giving a negative review based purely on the horrible customer service. My fiancé and I have ordered take out here on average of once a week since Cabana Grill has opened; so obviously we do like the food.

Normally I would never go out of my way to write a review let alone a negative one, BUT, this was just wrong!

Two nights ago, I ordered our food and pulled up to the window and we paid, got our bags of food and were told bye. He seemed as if he was in a rush (it was NOT busy), which prompted me to look in my bag. He soon rushed out stating "oh yea, your shrimp tacos will be out later". So he was just going to let me drive off without telling me? Anyway, mistakes happen, no big deal.

After looking through my bags I also realize that not only were the 3 tacos missing but my two sides of rice and flour tortillas for our fajitas were missing as well. After I told the boy, he said "NO! They are in there". I said Im sorry, but they are not. He said again " UHMM YES THEY ARE!!!!". I said would you like to look in my car sir because they are not. He said yes I would and directed me to pull up. This actually blew my mind but i did so anyway. As I did this, my door accidentally hit the wall, mind you I just bought a new cadillac escalade so that really sucked for me. He just slammed the window closed and I could clearly see him mouth the words b*tch to the coworkers among other words. That was very disrespectful. I do believe he deserves to have another chance and do NOT wish he be fired, however he sure does need to be taught some manners!

My fiancé and I are VERY successful business owners here in mandarin and most certainly do not need to steal $1 worth of rice and flour tortillas. I also did NOT appreciate the name calling, as we would never do that, especially when our 2 young children were in the car. VERY RUDE. I am sad to inform you that you have lost a lovely family as your customers due to this one young man who totally ruined our experience there. No apology was ever offered by the young man nor another employee.