Deerwood Park Apartments

Write a Review904-996-0034

CLOSED NOW - Opens at 9:00am

I lived at Bell for one year and the first 3 months were great. The entire staff seemed really nice and helpful. However, for the remaining 9 months and including the move-out I was extremely disappointed with the lack of professionalism and blatant lack of concern for the tenants. Our downstairs neighbor was a heavy smoker, and despite closing our doors and windows the smoke smell would come into our apartment several times a week. At first management offered to install a filter, which helped if we ran the air. But eventually it stopped being effective. We complained to management several times and finally were told that they did not know where the smoke was coming from. Secondly, regarding this same neighbor we had issues with, the staff handled the entire situation very unprofessionally. I heard the manager Sonny on the phone ( our neighbor always had her phone on speaker) telling our neighbor that we were at fault and would apologize to her. Then we would receive a call from Sonny the same day apologizing and calling our neighbor "crazy." Management not only failed to resolve the problems, but made it worse. As for your noise levels, be very careful. In a span of 6 weeks our neighbor called the apartment officer with noise complaints at least 2 times. The first time I was sleeping alone in my apartment at 3am when i was woken up and the second time was while my roommate and myself were studying. Despite the officer apologizing to us, we still received phone calls on Monday morning from staff reprimanding us for our noise. During one conversation Sonny told my roommate to "shut her bedroom drawers quieter." Unfortunately though there were no bedroom drawers to "shut quieter" in the apartment. However, despite our terrible time at Bell, I still didn't want to say anything bad. Unfortunately upon move-out I think it's Importent to make current and potential residents aware. Our apartment was occupied for two years by my roommate and myself. Assuming that we walk on our floor everyday, there is a degree of normal wear and tear that is expected. However charging over $500 upon move-out Was alarming. They charged us $90 alone to "clean the tile and grout. " And over $400 for a carpet replacement. I understand that other apartment complexes deep clean carpets, repaint walls, and clean the tiles/floors before they turn over every apartment and this is just a common practice that does not require charging the previous tenant. Unfortunately at Bell, it appears as if move-out fees are high all across the board. Check out apartmentratings.com for other reviews as well. If you are living here currently, good luck! But to those deciding, Jacksonville offers plenty of beautiful apartments, with similar pricing to Bell, but with half of the grief. I will admit though, Waffle breakfasts on Saturday were great and the maintenance guys are awesome!