Batteries Plus

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I wish I could leave zero stars, because the poor workmanship along with terrible service really do not even deserve a pity star. Over the weekend I missed the counter and my iPhone plummeted to the tile floor, although I have a shock absorbing case it fell in just the right way to completely shatter. Unfortunately I could not get into the Apple store until Thursday, given that like most mid thirty year old Americans these days, I could not live without a phone for almost a week I took it to Batteries Plus Bulbs for Craigg to fix, which was a terrible mistake. First I was too that it would be an hour, I came back and was told that they had a lot more phones come in and it was not going to be two hours. Annoyed by this, when I returned I got my phone and continued on with my weekend. When I went to use it for the first time I noticed the new screen was raised where you could see the bottom enough where you could not push it back into place it also was not responding to touch like it should. So I took it back to Craigg, he blamed me for dropping my phone and said that I had bent my frame and was lucky that he was even able to fix it. He advised the screens unresponsiveness was because I had too many apps opened. Granted I am not an IT person, but I know enough to know he was BSing me right off. When I was told that "I came in with a broken screen and he fixed my screen, so what else did he expect that he do" I left, because obviously the conversation was not going anywhere. I took my phone to another store to get fixed, I was told that I was given a bent part, then shown with a level where it was bent, they said it would be unlikely to bend a frame that much given I had a case anyway, they advised I go back to Batteries Plus Bulbs and ask for my old screen and a refund, so I did. Initially Craigg did not believe that I went to another store, because I suppose normal people have what has now been 3 hours to just waste on a weekend day and want to lie about it? He did eventually call his manager, I could hear their very loud conversation speaking very unkindly about their customer and was eventually given a refund and after 45 more minutes, my old screen back. Craigg continued to speak poorly about me, while I waited in the store, loud enough for me to hear until I left. I now ha made it to Thursday and my Apple Store appointment, unfortunately for me, Apple could not fix my phone because I was MISSING too many internal parts. MISSING as in, not only did they initially try to put a broken part on my phone, they then did not put all the parts back (likely the cause of my screen not responding to touch). So now not only is my phone broken, it is broken to the point where I need to buy a new phone because of the workmanship. I waited until my refund processed to write this review, so I suppose they earned their one star for getting one thing right and if you made it all the way to the end of this review, hopefully you will go to another vendor to fix your screen, as Batteries Plus Bulbs does not deserve your business.