AutoNation Collision Centers offer repair services on cars, trucks & sports utility vehicles. Our certified collision specialists are here to help.
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Reviews

TH
Tasha H.

05/12/2016

Provided by YP.com

We took our vehicle to Auto Nation Ford Collision in order to get it repaired after an accident. They didn't repair it correctly and we had to take it back in order for them to fix the problem. We picked it up only to find out yet again that something was still wrong with it....our power window controls weren't working. Instead of offering to look at it and try to fix it, they argued with us that it wasn't their fault and the onus was on us to prove it was something they had done. The manager was demeaning and unable to entertain responsibility on the part of his business and acted as if his bottom line was more important than "you consumers". The irony is that we took it to our Toyota dealership and they fixed it within seconds. Amazing how an auto repair shop wouldn't realize it was something they did if the windows were working when we dropped it off and they weren't when we picked it up. Terrible customer service to not even try to work with a customer and to be rude.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Extra Phones

Fax: 904-317-7756

Payment method
amex, cash, check, financing available, master card, visa
Neighborhoods
Duclay, Southwest Jacksonville
AKA

Ford Motor Company

Category
New Car Dealers
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