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I used Royal to move my furniture and concert grand piano from Pennsylvania to J'ville in 2017. They promised me that they were 100% professional piano movers and moved pianos such as mine everyday. The piano was a huge priority for me because it would cost 100k to replace it. The piano was properly mounted onto a heavy moving board for support and safely wrapped and protected. It got to Florida safely and I was satisfied.

This past March when I was moving to Michigan I called on Royal again to make the move. Again they bragged of their expertise moving pianos. I was not watching when they prepared and loaded the piano. Unknown to me they decided not to mount the piano on a board (which is an absolute requirement) and instead let the piano sit on its side directly on the floor of the truck. They did this because the driver of the truck was only driving one way, would be flying back to Jacksonville, and it would be inconvenient to fly the board back home with him. Had I known this was happening I would not have approved it and found another way to move the piano. Royal hired some local piano movers to help move the piano from the truck to inside my new home in Michigan. When they saw how the piano had been treated they were in shock. Sure enough when it was unwrapped there was serious damage to the side of the piano that had been sitting directly on the floor. In addition there was damage to the dining room table because the movers had placed another heavy piece of furniture directly on top of it. The table cannot be repaired.

Royal refuses to pay for the repairs to the piano or the table. They say that they are below the deductible for damages. But here's the problem: they chose to cut corners and that is what caused the damage. They took a risk on damaging a 100k dollar piano in order to not have the inconvenience of flying the necessary moving equipment home. If the piano had been mounted on the board as required, there would not have been any damage.

So I am greatly disappointed with Royal. If you have anything of value to move, I would advise you to stay away.

Hired them to do my move within the city both places about 10 min apart. They did stop for lunch on my dime. I am missing 2 valuable boxes, one contained among other things Grandmas Napkin Rings form Germany, Irreplaceable, the other large box contained sheet music which is mostly out of print also irreplaceable. Numerous visits to their office were not successful. Wish to file an Insurance Claim and have not heard from that company. Figures....Do NOT HIRE THEM....I can only assume at this point, my boxes were stolen

iI have a business and have had to move equipment and furnishings on several ocassions. I will only use Atlanta Peach Movers. I am particularly impressed with the level of professionalism of the movers. They have always been nice, professional and well trained. Moving people is not an easy job but these guys really work hard to take some of the stress out of it. I would certainly recommend them to anyone needing to move..e., A local favorite, or highly recommended because

We had a great moving experience with Royal Moving during a stressful time. They completed our move from start to finish with no problems. I want everyone to know that these movers are honest, hard working, and moved my belongings with extreme care. Thank you Royal moving for the excellent service. I will highly recommend you guys to all of my friends and family.