Westway Ford

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Derek was very professional and helpful! Will be coming back!

To start my experience in the past purchasing from Westway has been pleasant, this review is against the crooked service department and Fords policy towards not providing loaner vehicles due to manufacturing problems of THEIR vehicle! Took our explorer here for recalls or s/b whatever you want to call it. 2 issues 1 with a door panel and 1 with the carbon monoxide entering the cabin. We were told to bring it by so they could look at the car and order parts that were needed and made to believe we would drop it off when the parts came in and provided a loaner. When she brought the vehicle by she was told that they were not in fact recalls and loaners wouldn't be covered, I find it hard to believe that an issue with carbon monoxide-entering the cabin isn't treated more seriously, imagine how many people might not bring their vehicles in due to the cost they have to absorb? She was then shown all the maintenance that was due for the vehicle having 60k miles totaling over $700. We asked how much a transmission flush would cost and was told $200 and that a loaner would be provided if we went that route. At this point the entire reason for bringing the vehicle in for a Ford issue was completely flipped back to the consumer. I have no respect and trust for Ford and this dealership or as I call stealership. Also worth mentioning is I have purchased 2 brand new vehicles from this dealership totaling over 80k, so if they treat me this way I can only imagine. It's sad that your treated like a number everywhere you go these days. Stay away from this dealership as they simply want to sell you on maintenance you may or may not need.

Whatever you do, do not go to this dealership. I recently bought two cars from them. The first car they would not give me my paper work after signing told me they would mail it to me. Then they asked me to resign it because they had a date wrong. They changed the amount on the car and charged me another 3000$ The second car they added 3 months on to the loan time to hide the extra 3000$ they charged me. There financing dept is excellent at manipulating the numbers and paper work to fool you. Now i cant get them to honer or cancel the warranty they charge us an extra 5000$ for. The cars are already falling apart, and the nothing electrical works properly. I cant even use the voice controls and the GPS sends me to dead ends and sometimes no where. This is the worst vehicle i have owned. I will never buy from any ford again!!

The worst service ever. Stolen radio sloooow service. Go somewhere else.

I bought a car there years ago. They have quite a sales scheme going on there. A group of them come in and out of the room, figures are bandied about, deals are offered. Their goal is to get you as confused and dazed as possible, get your trade-in car that day (even without legal papers), and get you going in a new car (even if they can't prep the car that day). They were unfortunately successful with me. Lesson learned. When I was there, I saw middle aged experienced male buyers sitting around looking dazed. This sales staff knows what it's doing, all right. THEN we struck a deal. They agreed to take my trade-in without legal papers, saying they'll send in to the state and get the papers. Okay. Then I drove off in my new car, after they assured me that the prep guys were working on Sat. and the car had been properly prepped (a lie). Before I got home (it was dark), gradually all the lights went out, one by one. THEN they expected me to take off work to take the car in to be prepped AND to pay for a rental car to do it! Imagine! I pitched a fit, called corporate offices, etc., etc. I got a rental car. The car got prepped. Okay. THEN they call me back later to try to get the legal papers for the car, the owner's manual, more financial references, family members names & numbers, etc. In other words, they want to RENOGIATE, but only if THEY get more out of the deal. Imagine! I calmly told them I'd be willing to renogiate, but that would involve both of us going back to the table to renegotiate, where they get more than they got, and I also get more than I got. The guy got very angry, started shouting at me (I'm not kidding), calling me names, and then hanging up on me. Imagine! Sure, I could've given them those things. But the deal was done. It was obvious this was a scheme from the start, and that they regularly do this. I didn't fall for it. It was a done deal. Finito. There was no way I'd go back to the negotiating table just for the purpose of ONE PARTY ONLY to get more than they bargained for, esp. when THEY are the professionals! Now, had they treated me better about prepping the car, not being rude to me once I had bought a car (the salesman forgot my name and refused to speak to me once I had signed the contract), I might have been inclined to be nice to them. I have wondered since then if they got in trouble, legally. Because, you see, it occurred to me later that it probably is illegal for a dealer to buy a car that doesn't have legal papers. THEN I was sent a review rating paper from the car manufacturer. Well, I told them the whole story, ending with the true statement that I WILL NEVER CROSS THE THRESHOLD OF THAT HELL-HOLE AGAIN. It was truly a nightmare experience. Buyer beware. Avoid this company like the plague.