Carew Landscaping

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Average response times and work quality BEFORE the project completed. Once a few issues with the structural integrity of the patio/pillars were communicated, Jeff became virtually impossible to reach. Very dissatisfied with his lack of follow through and obvious disinterest in standing behind the quality (or lack thereof) of his team's work. Would not recommend.

I very much wanted to write a positive review after this project, because to be completely fair there were a few things that they did well, but my overall experience was TERRIBLE. Jeff's ideas were great, and if it all had been done correctly, it would have been worth the money.



However, I paid for professional landscaping, and got sub-par work. After the first half of the project was paid for up front, I didn't hear from them for over two weeks. Then, they gave me two dates that they would be coming, and only finally showed up on their third promise. Communication was terrible in other areas, too - when I asked questions, they went unanswered. I have asked for a final invoice not less than five times and was told it would be sent to me, but I have not received it to this day.



Once I actually got the crew to my house, they used as few materials as possible to make it look like the job was done, but in just a few days it was clear that the work was shoddy. The estimate I was given included a drawing of the plans, and the workers deviated from that plan OFTEN without checking with me. When I pointed it out, the crew acted put off, as if I had done something wrong.



There are weeds all over my driveway already, just a couple of weeks after they finished, because they didn't adequately spray before laying gravel, and the layer of gravel was so thin that it was non-existent in some places.



Mulch was placed over established lawn and some very large weeds with no tilling or landscape fabric--or even manual weeding--so now I am out in the beds weeding every few days. In that process, I discovered that the mulch was put down less than an inch deep in many areas. I'm not an experienced landscaper by any stretch of the imagination, but even I know that mulch needs to be much deeper than that. Now I'll have to go buy mulch myself after I paid for it already through Carew.



New sod was put down, but cut into such small pieces that not even daily, deep watering could keep it from drying out and browning in the summer heat. There were small trees in an area where a new flower bed was built that were CUT instead of uprooted, so of course they are already regrowing.



I am SO disappointed. When I called Jeff about fixing the problems, he did come out and look, but then the crew that came back to "fix" them basically did nothing.



I find myself wondering why I paid these guys anything, when I could have done just about all the work by myself, and done a better job. My emails and phone calls have been ignored, so evidently they don't care about their customer satisfaction or reputation. I'm so frustrated by this point, I am getting ready to contact the Better Business Bureau.



Beware.