Westfield Outdoors

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I read these reviews, called the company and got through to customer service in 2 seconds. I spoke with Tanya their new office manager who explained that the whole service department has just had an overhaul and all is good. I bought the Zero Gravity Lounge Chair and love it, it is the most comfortable chair I have ever had.

I looked at the web sight and was going to buy some chairs. After seeing the reviews written by other customers I decided not to do business with this company. It appears their customer service is non existent and also impossible to reach.

I bought a 14'x14' tent with missing parts. I contacted Customer Service several times and no one answers: inboxes are always full and can't leave a message.

Purchased 6 chairs and some are missing caps on the legs. Contacted Customer Service several times and no one answers: inboxes are always full and can't leave a message. The company website appears technically disabled and can't get through to anyone. This has gone on for more than 2 months. I'll now be contacting Sears and Amazon to see if they have alternative contact number with this company. Buyer Beware!!

Customer service is extremely poor. I purchased the 13 x 9 screen house and it is missing parts. I have tried for two days to contact customer service and all I get is a voicema message saying leave a message however you can't leave a message because the box is full. Searched for email and unable to find that as wel. Someone needs to work the phones and the mail box should be cleared immediaty.

Frustrated. Does anyone work the phones? No one picks up. Voicemail boxes are full. All I want is to ask if I can buy a replacement part for my EZ up.

13x9 Screenhouse. Great for 1 year, then main rode broke in wind on beach. They aren't answering the phone at customer service and every voicemail it sends me to is full. We just want a replacement rod but seems unlikely now. Bummed out!

Purchased the Over Sized Folding Quad Digi-Camo Camp chair (rated for 300 lbs) for my Father in 2014. Was delivered in April 2014. The chair was fine for the first summer. This summer the plastic parts that hinge and support the seat broke. Tried to locate and purchase parts for chair, and I find out this company only orders EXACTLY the number of parts for that particular order. Tried to purchase the parts to repair the chair and was politely told they do not sell parts and to take chair back to store for exchange. Not having the receipt for something purchased last year, the store said sorry can't help. Gladly would sell me another chair but al that is needed is a $2.00 part to fix. The company couldn't tell me the name of the supplier so I might attempt to locate a part through them. The company produces a fine product but ABSOLUTELY offers any product support. So if it breaks and you can't fix it by yourself, then throw it away if you don't have the receipt or if it is out of the 90 day warranty.

we bought a table and chairs for outside in our back yard.After the first rain the chairs started to rust! I tried to go on there web site and it doesn't work.Now that I see these other complaint's I can see they probably wont help me.I will watch to not buy from them again.

Bought this cot at Costco a couple of months ago. One of the feet is broken and it is extremely hard to get a hold of the company for the replacement piece... Trying to get the chair to sit in a semi reclined position is very difficult because it isn't strong enough to keep semi upright when sitting against it.

We purchased two Portal XL Gravity Loungers. Loved the chairs until the "natural hardwood armrests" which were "light color", starting looking black like mold perhaps. Also the headrests were elasticized in

the back to be able to move the headrest to desired position and the elastic became all stretched out. All of this within one year of use. I did contact Westfield Outdoors to inquire if they have had any other feed back from other customers who had the same issues. The biggest question to me was were they used outdoors and left outdoors. Yes, they are outdoor chairs and usually put away in storage due to the chairs being at a weekend get away. Really no help. I felt like I was wasting my time inquiring about any product response or customer service help and hung up. My husband sanded the armrests and sealed them and I made new adjustable headrest ties. End of story. I will not buy from this company again which does not seem to have much of a customer service interest.