Shadeland Auto Supply & Service

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SHADELAND AUTO IS A GREAT BUSINESS. I WAS DRIVING FROM MEMPHIS TENNESSEE TO INDIANAPOPLIS TO VISIT MY COUSIN, MY 1996 BMW WAS STARTED RUNNING BAD DURING MY DRIVE UP, TO MAKE A LONG STORY SHORT MY CHECK ENGINE LIGHT WAS ON, AND MY MOTOR WAS MISSING. I HAD A FUEL FILTER THAT NEEDED INSTALLING, EVERY SHOP THAT I CALLED IN THE AREA SAID THAT THEY WERE TOO BUSY, OR THEY DIDN'T INSTALL CUSTOMER PROVIDED PARTS. I CALLED MY COUSIN DENISE THAT LIVES IN INDY, SO SHE GAVE SHADELAND AUTO AN EXCELLENT RECOMMENDATION. I CALLED SHADELAND AND EXPLAINED MY PROBLEM, THEY INSTRUCTED ME TO COME RIGHT ON, SO WE DROVE THERE AND ASKED THEM TO INSTALL MY PROVIDED FUEL FILTER. THE GUYS AT THE FRONT COUNTER WERE EAGER TO HELP ME, THEY QUOTED ME $80.00 AND PULLED IT RIGHT IN, AFTER THE INSTALLATION, THEY TOOK THE INITIATIVE AND PLUGGED UP THEIR CODE SCANNER BECAUSE MY CHECK ENGINE LIGHT WAS ON. THEY REPORTED TO ME THAT THE RANDOM CODE MISFIRE LEADS TO THE # 4 FUEL INJECTOR. I EXPLAINED TO THEM PARTS FOR MY 1996 BMW ARE MOSTLY HARD TO FIND ... I WAS DRIVING FROM MEMPHIS TENNESSEE TO INDIANAPOPLIS TO VISIT MY COUSIN, MY 1996 BMW WAS STARTED RUNNING BAD DURING MY DRIVE UP, TO MAKE A LONG STORY SHORT MY CHECK ENGINE LIGHT WAS ON, AND MY MOTOR WAS MISSING. I HAD A FUEL FILTER THAT NEEDED INSTALLING, EVERY SHOP THAT I CALLED IN THE AREA SAID THAT THEY WERE TOO BUSY, OR THEY DIDN'T INSTALL CUSTOMER PROVIDED PARTS. I CALLED MY COUSIN DENISE THAT LIVES IN INDY, SO SHE GAVE SHADELAND AUTO AN EXCELLENT RECOMMENDATION. I CALLED SHADELAND AND EXPLAINED MY PROBLEM, THEY INSTRUCTED ME TO COME RIGHT ON, SO WE DROVE THERE AND ASKED THEM TO INSTALL MY PROVIDED FUEL FILTER. THE GUYS AT THE FRONT COUNTER WERE EAGER TO HELP ME, THEY QUOTED ME $80.00 AND PULLED IT RIGHT IN, AFTER THE INSTALLATION, THEY TOOK THE INITIATIVE AND PLUGGED UP THEIR CODE SCANNER BECAUSE MY CHECK ENGINE LIGHT WAS ON. THEY REPORTED TO ME THAT THE RANDOM CODE MISFIRE LEADS TO THE # 4 FUEL INJECTOR. I EXPLAINED TO THEM PARTS FOR MY 1996 BMW ARE MOSTLY HARD TO FIND PARTS, ANYWAY THEY LOOK UP THE INJECTOR AND SAID THAT THEY CAN GET IT IN ONE HOUR, I TOLD THEM THAT I'M HEADED BACK TO MEMPHIS, THEY LOOKED UNDER MY HOOD AN IDENTIFIED THE PROBLEM, MY #4 FUEL INJECTOR WAS UNPLUGGED. THEY PLUGGED IT BACK IN, AND TURNED OFF THE CHECK ENGINE LIGHT ABSOLUTELY FREE. MY 96 BMW WAS RUNNING SO SMOOTH WHEN I LEFT, THANKS TO SHADELAND AUTO IN INDIANAPOLIS, THE DRIVE BACK TO MEMPHIS WAS GREAT. I CAN NOW CONFRONT THE SHOP BACK IN THE MEMPHIS TENNESSEE AREA THAT REMOVED MY INTAKE- MANIFOLD, AND REPLACED THE VALVE COVER GASKET ON MY BMW PRIOR TO MY DRIVE UP. THANKS SHADELAND AUTO, YOU HAVE MY RESPECT.

As a female who knows very little about cars this is the one place that I feel comfortable with taking my car any time, even by myself. My dad introduced me to this place and I have taken every car that I've ever had (5 cars so far). My brother, dad, and uncle take their vehicles here and they always treat me the same as all of the men in my family who come here.They have always taken the time to explain all the details to me. And they don't talk down to me. I feel comfortable walking in here on my own and feel like I can trust them. I would recommend this business to anyone!

I have been and will continue to be a customer of Shadeland Auto. Why? Because I can talk to them about what my car needs and they respond. I have had no less than 7 different cars seen by them and they always treat me the same way. They take the time to look over everthing before getting back with me. Normally they have a couple of options. All the guys there want to help. Now I have always treated people the way I like to be treated and so do Gary , Bob, Russ, Mark, Pat , Kevin, and Randy. I would recommend them to anyone who wants a fair shake. The certainly know more and have more experience with auto parts, machine work and cars then any other auto parts place I know. Keep it up Guys!

The "Big" Talk these days is Universal Health Coverage. Both Clinton and Obama would like to see everyone in the United States covered by insurance. Voters asks questions and both parties are responsible for supplying them with answers. That what I thought when I called Shadeland Auto to inquire about some brake pads and more. The service manager(Bob)told me that he could not give me a price break down. He went on to say that he was busy and that he could not provide me with a quote for any services. I decided to call back. Russ answered the phone I asked him who was the owner of Shadeland Auto and his exact words were "That is known of your business". I said to him that I wanted to speak with the owner and he said to me that was known of my business and he hung up the phone. I will never go back to this place and I will spread this bad news wherever I go!

If you want an honest mechanic then look no further. These people have been in business for years and are the best. They are friendly and helpful and do not try and "find" things wrong. They fix what is broken and always have a fair price. I can't say enough nice things about them.