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Reviews

C
cachgill

08/22/2012

Provided by YP.com
Ordered a part in-store on the...

Ordered a part in-store on the 3rd, and after multiple phone calls, it still had not arrived by the 22nd. Incredibly poor fulfillment of a purchase. Every time I called I was told I would get a followup phone call informing me of any further delays/seeing if I had gotten the product. Did not receive a single phone call. Even when I called and they said they'd call back in 5 minutes, I had to call again after waiting almost an hour because they failed to do even a simple thing like remembering to make a followup phone call 5 minutes later. Utterly incompetent managers constantly made excuses and took their time in giving me my refund. Would not even consider shopping here again.

M
musicroundthestates

05/20/2011

Provided by YP.com
Absolutely awful service. My q...

Absolutely awful service. My questions were somewhat answered, but very vague and general, and one manager, Nick, is extremely arrogant, language like a sailor, and unprofessional. Just drive around the corner to guitar center, Had a much better experience, better selection, and they really know their stuff. I hate to see a family owned business run into the ground like this.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
Sun:
Services/Products
  • Pianos
  • Used Musical Instruments
Brands
Ampeg, Fishman, Ludwig, Remo, Seymour Duncan, Zildjian
Payment method
mastercard, check, amex, discover, visa
Location
Castleton Plz
Neighborhoods
Castleton, Hearth Stone
Category
Musical Instruments
Other Information

Parking: Lot, Free

Bike Parking: Yes

Wheelchair Accessible: Yes

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