Roy Rogers Heating & Air LLC

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Called Roy on a recommendation on Sunday. He was right on time, at the time I was available on Monday. He fixed our AC and had the parts in his truck, NO WAITING!! That was a relief with 3 small children! Thanks so much Roy Rogers.

I called Roy on a warm summer evening (May 28th) after my AC unit had stopped heating. The unit had actually stopped functioning about a week prior, but the heat wasn't yet so bad that it was a concern.



As I had some time to shop around I tried a few options before calling Roy; a recommendation from a friend (they were too busy), then the heavily advertised 'One Hour' Heating and Cooling. Their CSR was friendly enough, but said they were 'very busy' and I would 'probably get a call on Friday, maybe early in the morning, but maybe also really late at night' (it was Tuesday when I called). No big deal, but Friday came and went with no call. The customer clearly wasn't the priority. I had time, and the weather was, for now, on my side.



When Wednesday of the following week rolled around and the heat finally started to creep up into the upper 80's I started looking again. I spent the better part of an hour on YellowPages.com reading reviews of HVAC business in the IND area.



The first thing that came across my eye is probably the first thing that came across yours Roy Rogers had 145 reviews! And all 5 Stars!



Now I'm a skeptical guy by nature, and when it comes to the internet, well, double that. So i spent the better part of that review hour reading ALL of Roy's reviews (it was 6pm, and I had nothing but time). I came to the, again very skeptical conclusion, that if all of these reviews were fake...using all different user names and all different dates...well, that was STILL an excellent level of dedication to a task. If the reviews were real...no, that was too good to believe (I said I was skeptical by nature).



I decided I would call Roy and leave him a message with my applicable info. Worse comes to worse I don't get a call back. I was surprised when he answered. I was even more surprised when he said it was Roy. I was even more surprised when he offered to come out to my home that evening - even though he was currently attending a family function. I assured him it was no emergency, and provided him my info in text format so he could return to is family. It was late in the evening after all (now 7pm). I was surprised yet again when Roy called back and said he had finished up early and he was coming out, if I was available. I agreed and within 30 minutes, Roy was at my door.



I am no longer skeptical about this business. Ladies and gentlemen, Roy Rogers is the God's Honest Truth. He's a local one-man operation, and the 'Big Guys' like One Hour need to be afraid of him. He's honest, takes the time to educate you, takes the time to explain everything in detail to you - and his pricing can't be beat (he was better than One Hour on the service call by over 20%). He was able to diagnose, fix, and complete the job in less than 30 minutes. And that service charge? It went away with the repair. Beat that...well, anybody!



I'm never calling anyone else again. Roy's got a new customer for life.

We needed weekend assistance and he came right over to diagnose the problem. Still waiting for a quote on parts

The air was out in my house and the temperature was approaching 80 degrees inside. I have two young children and was in need of a quick response. I called a few places and was told that they would not be able to make it out for a few days. A friend had told me about Roy and I decided to give him a call. Roy had several stops ahead of mine but sympathized with my need and made it out to my house at 11pm. He was able to give me an honest diagnosis and get my unit up and running quickly. Roy didnt charge me for the late visit and was more than fair with his parts and labor prices. In fact he was hundreds of dollars less than I was quoted by the "other guys". I will never call anyone else with HVAC needs. Thanks Roy, couldnt ask for someone who is more honest, friendly and truly cares about his customers.

I called Roy today on Sunday May 19th around 9;00 A.M and told him our air was out and everyone in our house was sick. He told me that he had two calls ahead of me but would call and let me know he was coming. He called at 11 and said he would be here within 30 minutes and he arrived at 11:15. I know our unit is going bad but we are just recovering from my husband losing his job for a while. Hopefully one more season out of it. Roy was honest and caring man. I have dealt with a few other heating and air workers but I will tell all of my friends and neighbors to use him. No extra fee for Sunday either. He was the best and we even discussed prices for a new unit and he was still 2500 dollars cheaper than the other three people I had estimates from. A part had gone bad so the cost for today was only $130.00. My house is cool again and we are very happy to have found Roy and love his honesty. I will continue to use him in the future.

On Wednesday night the a/c went out. Had a feeling it was more than just a blown fuse. Concerned about the high cost of repairs from the big HVAC companies and being on a fixed income (double whammy), I decided to give Roy a try after seeing the excellent reviews from his previous customers . Now I understand why he's received over 100 reviews at 5 stars. Roy diagnosised the problem in under 15 min.( blown fuse and transformer), explained in clear terms how it happened and what to do to prevent it from occurring again. Left and returned one hour and a half later with the appropriate parts and installed both in under 20 min. Did a courtesy check on air/heating system from basement to back yard. No hardcore up sell or talking down to customer. Roy took the time to explain, in down to earth terms, how to the run air/heat system throughout the seasons for better effeciency and cost savings. And total cost was a pleasant surprise: about half the cost of the big rollers in town! There is a common thread that runs through most of these reviews: Roy does a excellent job for a fair and reasonable price! We look forward to having Roy as our "go to" guy in HVAC because he has a passion for what he does. His services will definitely be mention to our family and friends! Great job Roy!

On a cold Friday in March, my furnace quit working. I called Roy Rogers and was given a time for them to arrive. I received a call a short time later saying they could be here 1/2 hour earlier than originally stated. Roy and his assistant came out to assess the situation and determined that there were three bad parts in the heat pump (not bad for a 16 year old furnace that had never been serviced!). Roy said he would get the necessary parts and return mid-afternoon. He returned and showed me each part and explained what they did and what had apparently happened. When he was making repairs, he found a fourth part and replaced it. He then cleaned the air handler and tested the A/C. This all was accomplished for the grand sum of $320! If I had called one of the "big" companies, they would have wanted to replace the unit without any thought to me being on a fixed income. I have nothing but the highest regard for this company. I would (and have) recommended him to everyone I know. Thanks Roy!!

With the economy the way that it is, many people like myself are making sure their money is well spent and not wasted on unnecessary services or items. When my subdivision was built, it was contracted with Airtron. During the 5 year history of my subdivision I know of several neighbors that have invested up to $1,000 in repairs, repeated visits with no solutions, and scammed services such as charging for parts under warranty and writing it off other services. It’s the 21st century, I like to think the equipment should last longer than 5 years. Being in law enforcement, this is a trend I observed by un-licensed and licensed services as they prey on elderly and unsuspecting citizens using unethical practices. I understand they have business to maintain, but breaking the bank and trust of your customer won't do you any good. As the old saying goes, don't bite the hand that feeds you.



I did my homework on Roy Rogers and thankfully he is the real deal. When I called Roy, I sort of vented my frustration of my situation and how the quality of craftsmanship has gone to the wayside it seems, thankfully he had a good ear. Roy came to my house and spent 3 hours trouble shooting my HVAC systems. He made it a personal challenge to find the solution and disassembled and inspected anything he could see and touch. He explained in great detail how the systems works, what exactly he was doing and why. No behind the scene or hoodwinked methods. Roy charged me for call-out/inspection + Freon. Let’s just say it was very reasonable. Airtron charged me $300/hour for labor that should be criminal. Roy knew his stuff and I can tell the difference in experience from the other 3 techs that visited my house previously.



Think of Roy as the underdog, local business that our families used to rely on back in the day, the that guy believes in quality of his trade and not quantity.

Yesterday was the first time that I utilized Roy Rogers services. Roy Rogers really did go above and beyond yesterday to help me out. I would highly redcommend him for your heating and air conditioning service needs.

Called looking for a part for my furnace. The gentleman told me to try something first. It worked furnace is back up and running. Will def. call them back the next time something is needed. Thanks!!

I was in las vegas when my tenant called to tell me the furnace had quit....what to do? I looked up H & A/C Indianapolis and came across (amoung others) Roy Rogers and saw the reviews.....they sounded to good to be true. But I looked over a lot of them and saw that they were original and detailed. So I called them and withing an hour he was on his way, the only thing that stopped him was my tenant who wanted to wait til morning.



Bright and early he got there and reported the results to me asap. From past history and my tenants description I was sure it needed a new furnace...it did. But the service, price and details reported were much better than I expected.



Thanks Roy, next time I won't have to search for H & A/C Co. You are the best.

They were timely, neat, and reasonably priced. Roy explained everything he did and made suggestions on what to do to keep our furnace in good repair. Friendly.

Roy does something that I have never seen any contractor do, whether in HVAC or another service area... He actually attempts to figure out why the part failed/service call was necessary in the first place. This way the new part doesn't need replaced in the near future. He is fair in his pricing and does excellent work.

Roy was amazing I called him on Thursday and he returned my call at around 9:00 PM. He came out on Friday and was able to determine what was wrong with my system within 15 minutes. He also was able to look at the system as a whole and make some maintainence recommendations. We scheduled a follow up to fix the rest for 1 week out. Over the night the system failed agian a Roy came out Saturday morning and replaced all the need parts. He also gave use a very good value for what was need. When I told my wife the cost she said, "Well I thought it was going to be thousands of dollars, so i am happy."



I would recommend Roy anyone out there

Roy came over on a Sunday afternoon, shortly after we called him for help. After about 5 minutes of looking at the furnace, he knew what the problem was, and after about 10 minutes, the problem was fixed. He gave me some tips about things I could do to help my furnace run better, along with recommendations of what might need to be done to the furnace in the future. His prices are very fair, and his work is top notch. I would recommend Roy to anyone that needs furnace help.