Ron's Home & Hardware

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Beyond disappointed. It's the holidays, and it took them 4 days to tell me my order is canceled. I couldn't believe it took that long, because 30 minutes after I placed the order, they fixed the price. I'm not mad at the price chance, I'm mad they saw and fixed the price, but couldn't bother to contact the customers right away to notify us. Any other customer service rep would have had their asses reprimanded for taking 4 days to respond to a customer..

"Annoyed. My wife ordered me a bird-bath for my birthday. The first shipment arrived - two bowls, no pedestal. We called customer service, they shipped a replacement - one bowl one BROKEN pedestal. At that point we had 3 bowls. Customer service said the would PERSONALLY pack and ship a new pedestal. A MONTH after that, STILL NOTHING. My wife called them, and two days later we had another package, another BOWL, Still no pedestal and its two months later and we have 4 bowls. 4 birdbath bowls and no pedestal to put any of them on, no sign they want the spares back or will ever get the order correct."