Hertz

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Our rental was in great need of brake repair. Staff and management did little to accommodate us during our visit there. After trying to exchange the car for another, hertz said they only had a mustang available. We were told to either take the mustang, or drive the initial rental vehicle (with little or no brake pads remaining and alarms going off constantly). We could hear the brakes grinding and several warning lights/sounds came from the instrument panel as we left the lot. After spending several hours on the phone speaking to numerous people that were not at all concerned with solving our issue, we finally got a replacement vehicle sent to us. This solution only came after we were told to take the car and get it serviced and then we would be reimbursed for the charges. (so rent a car, only to have it serviced while we pay to rent it?) I understand that this was a busy time for this industry, but there is no excuse for unsafe vehicles, and staff/management treating its customers with zero respect. When I finally spoke to a manager, he did not speak in full sentences, merely the occasional, "what", "no". To top it off, the manager lied on several occasions over the phone, and would leave the conversation to help others while not excusing himself from our call. This was the worst rental experience we have had to date.