HatWorld

Write a Review317-334-9428

I ordered an item on line on DEC 4th, for store pick up since the item cost was 2.99, and shipping is $ 5 plus change on an item that would fit and ship in a standard $0.47 envelope. Nowhere in the ordering process did it say how long shipping would take. but as of 9 am Dec 15th I have not heard anything from LIDS. I contacted the store i was to pick up from, they have no idea of my order and even denied carrying the item.

I have called the 24/7 help line 3 different days 2 times each to get a busy signal. I also have emailed and got auto response saying I would get a response within 24 hrs. @ 32 hrs got a response saying that my item was at the store for pick up. So I called the store and said they did not have it, and was informed by a male employee who I assume is the same one who I spoke to on the 3 previous days said "as I said we will call when it comes in”. ( in farness there was a female employee, who was friendly and gave many possibilities and solutions.

So now December 19 2014

No phone call

No shipping conformation

And no response to cancel my order sent on 17th.