The foundation of Dollar Rent A Car is built on a philosophy of exceptional customer service. That fundamental principle is passed on to each employee through our unique Customer Driven training program. Our attention to customer service and our fleet of fine quality rental cars and car hire products, is complemented by our strong line-up of business travel and vacation planning services available at most Dollar Rent A Car locations. Reserve your next rental car through our convenient and secure online car rental reservation center. Planning your next family vacation or business trip was never easier with our car rental travel partner program featuring convenient online airline and hotel reservations from major companies such as Southwest, Delta, Continental, Hawaiian, Aloha, Northwest and more! Our special rental cars offers and low everyday rates assist you in keeping your travel plans within your budget. Dollar Rent A Car has convenient national and worldwide car rental locations to service you. Our Dollar EXPRESS car rental program will get you in and on to your destination in a flash!
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Reviews

F
fw_indygirl

11/11/2010

Provided by YP.com
Horrible customer service

Was supposed to have unlimited mileage as stated on my hotwire reservation and they were going to charge me $24/day extra when I only paid $23/day for my car. When I asked them to prove to me it said this on Hotwire, what they showed me I couldn't find ANYWHERE on the website on my own when I came home, I even made another reservation and read all the small print. The vehicle we got we couldn't move the seat back angle to make it comfortable but didn't notice until about 4 hours into our trip away from Indianapolis. It also had 3 puncture holes in the windshield I didn't notice until I got it home just below the line of sight when looking out the window and I'm a tall person, if it had been someone shorter I'm sure it would have been in their line of sight. When I returned the vehicle the guy who checked me in continued to tell me I have to pay extra for mileage when taken out of surrounding states. When I told him I did he proceded to tell me I should have rented from their local facility as it would have been cheaper with the fees. Was just VERY DISAPPOINTED in this rental all around. Will NOT be using this company again. Will go with Budget or Enterprise even if I have to pay a bit more for the rental!!!

More Business Info

Hours
Regular Hours
Mon - Sun:
Extra Phones

Phone: 317-227-0806

Hearing Impaired/TDD: 800-232-3301

Toll-Free Number: 800-800-4000

Brands
Chrysler, Dodge, Jeep, and other fine cars, international
Payment method
debit, cash, company card, amex, discover, master card, visa, diners club
Amenities
child safety seats offered, GPS navigation systems available
Categories
Car Rental, Truck Rental
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