Citizens Health Center

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CLOSED NOW - Opens at 9:00am

is what I was told after having left 3 messages last week and I walked in on Friday to the Dental Dept. to find a young lady just sitting there chatting with patients. I asked for an appointment and She REFUSED to make one stating,"Appointments are only made on Monday and that's the only day I answer the phone". Well OK I left called Monday NO ANSWER, left a message, no call back. So I called the main number and choose the Executive Assistants extention, and complaned. She was appalled at how I had been treated. She was taking my complaint to her boss and would call me back. My treatment last year was very pleasant and everyone was just as sweet as could be. But this sour apple isn't going to cut the mustard with me, it's to bad that one person can ruin everyones day. They are a service provider and they are there to serve and I'm not going to take that kind of treatment from a staff member.. I know that this is not the kind of impression that they want to leave on the public. Everyone there in 2009 were super people and would go the extra mile for the patient and I feel that this young lady just don't have what it takes to run a office or be a secertary. Needs more training or a different job. I trust the executive assistant will get this taken care of. If you don't file a complant they don't know there's a problem. This is the first problem I've had after one year experience with them.

This place almost never answers there phones in the dental department but if they do they ask you too please hold, and then they never come back...If you leave messages on there system to schedule an appointment they never call you back to make sure someone contacted you. I've been dealing with them for a little over 2 years now cause its the only place my dental insurance will pay for..Today I'm in pain again and have called them 7 times and have not got to speak with anyone. The people on the dental staff are all rude and have attitudes so when im there in the dental chair in pain i dont feel comfortable at all. They rush through what ever your there to have done and i have had to go back the next day because of the halfway job they did and it caused me even more issues, and i ve always taken care of myself and my teeth so dont think ive had these problems because of my own faults. Finally when you do show up for an appointment or just show up to be seen on a first come first serve basis plan on waiting for a couple hours! I've even been there right on time for my appointment and seen that they would call others back that came in after me who had no appointment and i would still be sittin there waiting after they were seen and walking out the door.