Carpet One

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Shannon was a preferred provider for our insurance company, so we expected timely, professional service following our house fire. Nothing could be further from the truth. They tried to tell us our carpet was a lesser grade than it was (we had to get documentation from original carpet installers); they failed to document how we wanted floor tiles laid in one area (if we hadn't arrived on site to check, it would have been installed incorrectly) and it took from July 30 until September 14 to get one bathroom floor installed-took weeks to get materials, had three different installers come to the house before it was attempted, and it still isn't right-we're still fighting to get it fixed. At every step of the way, staff does not accept responsibility for their errors and delays - they always blame someone else!



We dealt with numerous contractors as our house was rebuilt from the studs out. All of them, except Shannon, were concerned with expediting their work, coordinating with other contractors, respecting our property and our concerns. The staff at Shannon acted as if they were doing us a favor, rather than appreciating the opportunity to show us quality products and services.

we purchased our new flooring from Shannon Carpet One and we found what we wanted at a fair price. The service was above and beyond what we expected. I recommend you speak to Steve Murrell when you go. He is great to work with. No pressure and very knowledgeable about the products and service.