Lone Star Veterinary Hospital

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CLOSED NOW - Opens at 8:00am

I boarded my Toy Fox Terrier here while I was out of town for the weekend. The reception staff was very professional and the facilities looked in excellent condition. I was confident that they would take good care of my dog; so I was very surprised by the condition I found him in when I returned.
They told me he was “uncooperative” and had me go into the kennel area to retrieve him. I found him cowering in the corner of a bare kennel, absolutely terrified. There was nothing in the kennel with him but a small spilled bowl of water; none of the things I brought for him from home. I had to crawl into the kennel and call his name several times before he looked up and recognized me, then he jumped into my arms, shaking. There was blood in his fur and several long cuts on his face. They told me that he cut himself while struggling with a rabies pole they used on him. I also noticed the burst blood vessel in his eye, which I know is caused when a dog is strangled with a rabies pole. But the kennel attendant politely informed me that the blood would probably wash out of his fur.
I am not a vet, but I would think a veterinary clinic would be capable of restraining a scared 15lb dog without strangling him with a rabies pole. My dog is a generally friendly, well-mannered little guy, so if he was unruly or aggressive, I would think it was because they were obviously mistreating him.
He still has scars on his face, and now he won’t let anyone try to pick him up or touch the back of his head. So thank you, Lonestar, for permanently scarring and traumatizing my dog.

I'd been going to Lonestar since they opened their doors in a 2010. Although I was never overly impressed with the office staff but I continued taking my pets there for treatment because I absolutely loved Dr. Bryant. He is one of the most compassionate vets I had ever met. That all came to an end when I woke up one morning to find my cats eye red and swollen shut. It was 9:30am in the morning and I called to explain the situation and that it appeared to be painful for him. The staff advised me that I could bring him in on Monday. I informed them that I did not want to leave him in pain through the weekend and as a diabetic cat I felt that he needed to be looked at sooner and asked if they could please squeeze me in. I was then told, they could but it would be an $85 emergency visit. I asked when did this go into effect and they said that it had just gone into effect that week on Monday and the office manager (aka vets wife) had not yet gotten around to informing everyone but she was working on sending emails to all clients. I told the lady that I was just in the office a few days earlier with another of my pets and did not see the new fee posted in the office. I was told that the OM had posted it to their facebook page. A few minutes later another office staff called to tell me that the emergency fee was imposed earlier that week by the OM because she couldn't think of any other ways to lessen the doctors work load. She was very rude and talked over me when I tried to say something to the point that I had to yell just to be heard over her and then she hung up on me. I sent OM an email stating that nothing was posted to their FB page and she responded by saying that the emergency fee has been in place since 2010 and she feels no need to inform their clients. Either the staff was lying or the OM was lying about the emergency fee which I had never been charged during regular business hours. OM and staff are rude.

Kind and compassionate - Dr Bryant cares about his patients. The plans he has to take care of your pets without having to worry about a huge bill is very helpful!

I had to take my male cat to another Vet; because my current Vet just wouldn't take the time to diagnose properly. I called Dr. Bryant's office and spoke with his ;ovely wife Amanda! I was hooked and made an appointment immediately and le...ft work to bring my Frizbee to Lonestar! He has blood in his urine and he hates going to the Vet! Dr Bryant rolled around on the floor and made my Frizbee feel like he was a part of the family!!! Amanda, Vickie, Tammie and Xavier made me feel like they've known me for years! Frizbee didn't want to leave!!! He has always screamed and even foamed at the mouth when I took him to my "now previous" Vet. Now after 7 years my sweet cat is happy and will be healthy again! Dr. Bryant first initial visit / consulltation is FREE and he will advise your accordingly and most importantly HONESTLY. God bless you my new Lonestar family!!!!

Doctor Kyle Bryant is the most compassionate and knowledgeable Vet that I have ever encountered. He is competent, and caring..He explains everything to the last detail, He never ever seems hurried. he will take his time with your pet and make them and you feel special. Regarding costs..I have never seen this but he gives you the option of selecting prices regarding procedures...and can sign you up for a Maintenance Agreement for your pet that will allow you to receive care and an incredible low or at no cost to you..I love him and highly recommend his services.