Wind River Environmental

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BEWARE of this company!!



I had my septic system pumped by them yesterday. I was informed that the filter was damaged and needed to be replaced which would cost $165.00. The man told me that I needed to get the filter replaced within three weeks because the water would be up to the filter in three weeks time. He said he could not guarantee if any solids would escape into the leaching field if I did not replace the filter. He also mentioned that the gasket needed to be replaced. I asked if I could just replace the gasket and he said no that it doesn't come that way. It comes as one unit.



Something didn't sit right with me. I called a small, reputable family owned business and spoke to someone. That person informed me that he had heard things about Wind River Environmental but he didn't want to say what. That person came to my house first thing this morning to inspect the septic filter. He informed me that there was no damage to the filter and that it did NOT need to be replaced. He showed me the filter. It was fine. He did however change the gasket which he said would cost $5.00 but waived that fee. That person also informed me that Wind River Environmental pays a commission to the drivers for each filter sold. I was also informed that IF the filter needed to be replaced that it should cost $75.00 NOT $165.00.



I received a voice mail message from a representative at Wind River Environmental this morning to advise me to give them a call so we could arrange payment for having my filter replaced which puzzled me because I never made an appointment or agreed for them to replace my filter. As I was calling Wind River Environmental this morning to let them know that the driver from the day before lied about my filter needing to be replaced and that I didn't want anyone to replace it, a Wind River Environmental truck was backing up into my driveway. I never made an appointment for them to replace the filter. I told the man on the phone that he needed to have the driver leave my driveway immediately.



Needless to say I will NEVER use Wind River Environmental again. I feel that they were trying to take advantage of me. I am writing this review in the hope that other people see it and are not taken advantage of.



In order to post this review I had to select one star. This company doesn't even deserve one star.

My drain was clogged and almost overflowed so I called Wind River Environmental and their septic tank plumber got the job done in under an hour. I was amazed.