03/25/2023Provided by YP.com
They will make you prepay for services that are never performed.
12/24/2012Provided by YP.com
Obnoxiously expensive! I've had our drain cleaned out a few times over the past 7 years, and the charge from other plumbers as always been about the same amount. I called Village Plumber this time, after someone told me there were good. Our kitchen sink was backing up, and there is an easily accessible clean-out. Village Plumber charged more than twice what any other plumber has ever charged. The entire job took less than 20 minutes, which would equate to an hourly charge of over $750/hour. I highly recommend you find another plumber, and never hire Village Plumber unless you enjoy being massively over charged.
12/13/2012Provided by YP.com
I called this company after they were referred in a homeowner referral book. They said there would be a $59 fee that would be applied to my bill if I agreed to the estimate. Repairman arrived and said I need a valve on my refrigerator. The estimate was $351 . I ask how much the part was, he said he had to call supervisor. Came back in and told me it was $91. I ask what was hr. labor charge, didn't know. He went back out to call again and I called office to ask hr. labor charge, was told supervisor would call me back. Repair man came back in and gave me a "discount" price of $250. He left to get part. Returned and was complete in 10 minutes. I figure with the 20 min to find out what was wrong, an hour to go get part, 10 min to install, labor was $105 an hour, indeed a bargain from the first estimate if $173 an hour. Do not trust this company.
10/22/2012Provided by YP.com
Came to pass a snake for a clogged washer drain in a rental property. He charged me $291.66 for a minor work.
Then, he warned the tenants that the water heater was in a dangerous condition, needing immediate replacement (for $1,700). The tenants were in panic constantly calling me. When I called the company, I was told that "by law" they were supposed to check the water heater even if the customer does not request it. They were not able to show me the law. When I asked what was the dangeorus condition, they could not answer. I hired another licensed plumber who examined the water heater and reassured us that there was absolutely no problem.
It is obvious that the Village plumbing technician had a wrong intention. Apart from overcharging me for drain cleaning, he did not get what he intended. However, he caused inconvenience and unnecessary tension on our family and on our tenants with a newborn.
I was misguided with the previous positive feedbacks and I feel they are form paid reviewers.
11/21/2011Provided by YP.com
Recently Village Plumbing did a major repair on the drainage of our master bathroom which required a city inspection upon completion. I wanted to pass on to you that when the inspector came yesterday and looked at the ticket, he immediately said that jobs done by Village never have a problem with inspections because they are done so competently. He said you pay a little more, but you can be assured the job is done correctly. I told him I concurred and that was exactly why we have used village plumbing for years.
08/31/2011Provided by YP.com
Hi Monica, Happy Easter! I called Village Plumbing this morning and the person who answered was very nice. Then they got somebody over to our house by 9:30! The man was extremely courteous, professional, efficient, and willing to explain our problem and what he was going to do to fix it. His name is Chris Welkey. He did a great job and we are so grateful. I have already told my mother and my sister to call Village Plumbing the next time they need a plumber. Thank you
08/25/2011Provided by YP.com
I had an AC problem right before I was scheduled to have a pretty big family party at my house. I called Village Plumbing and Tony came to my house. He worked very hard to get the problem fixed, when he could not get the parts in right away he was able to temporarily fix the problem so that I could have AC in time for my gathering. I am grateful for his service and I will call on them every time I need to in the future.
08/24/2011Provided by YP.com
After interviewing 3 other companies, we were baffled at the dishonesty and creepiness factor exhibited by the service technicians (not to mention outrageous estimates!). David, from Village Plumbing was prompt, courteous, and went right to work. He diagnosed the problem and took care of it. We will use Village Plumbing for any future maintenance we require. I would definitely recommend you to someone else. Many thanks, Village Plumbing and thanks, David!
08/12/2011Provided by YP.com
The technician was great, he took the time to explain to me what the problem was and didn't mind going over it again until I really understood. Highly recommended in my book!
08/10/2011Provided by YP.com
the technician was great he took the time to explain to me what the problem was and didn't mind going over it again until i really understood. I Would recommend Village Plumbing to others. It seems like customer service is a lost art these days. It still surprises me that companies don't take customer service seriously. It was so refreshing to have a great customer service experience...no matter how bad my plumbing issues are.
08/02/2011Provided by YP.com
I was more than Very Satisfied - I was Extremely Happy! The extreme level of professionalism gracious good manners efficiency effectiveness and grace with which Chris and Michael provided service to me and my neighbor today.
08/02/2011Provided by YP.com
Robert Ramirez did a great job in every way. I was told by another company sent by American Home Shield that they could not clear the line and would need to dig up the yard and replace the pipe for about $3000. Robert got the job done in less than an hour although it was not easy. He is a thorough professional and a nice guy. Also the lady who was answering the phone calls (not a machine) was a pleasure to deal with and got me service on Saturday as well. Thanks for the great service in all areas. Would you recommend us to someone else? Yes Comments I would not deal with another company after this experience.
07/28/2011Provided by YP.com
I went to Village Plumbing for a part and the service their employees offered was above and beyond. They helped me and I noticed them helping another customer in the store, thoroughly explaining how to fix a problem. This is how service should be everywhere.
07/21/2011Provided by YP.com
Nick is outstanding. Truly an expert in the field. He was able to manage my plumbing issues within my home to a point that I was completely satisfied! I have been a customer of Village Plumbing for years and will continue the relationship due to his exceptional service.
07/17/2011Provided by YP.com
Ms. Ryan -- I am writing to let you know how pleased we have been with your employees and their service in our home every single time we have used Village Plumbing. Your employees have always been unusually respectful and helpful. They always seem to know what they are doing and what must be done, but I never feel as if they are trying to push something that we don't need. They do their work efficiently and well and are extremely professional about it. Having dealt with service personnel over many years of home-owning and home repairs, I have said repeatedly that your staff is the best I've ever met. I am aware that that kind of good service doesn't come without a conscious effort on the staff and their leadership. My assumption is that the quality of work we receive from Village Plumbing starts with you, and so I wanted to thank you for setting such a high standard of excellence.
06/07/2011Provided by YP.com
They are the best ever. I had the cluster come off of a ring my son got me as an early mothers day gift with his first income tax check. Village Plumbers came out and not get it out the guy was AWESOME THANK YOU SO MUCH MOISOS. YOU ARE THE BEST !! You made my day.
04/07/2011Provided by YP.com
I visited your store on Kirby this afternoon for a part. This was my third time in this store. I've never seen such great service! Today I watched one of the guys take a lot of time working with a young lady, explaining how to fix a problem. I've seen great service during my other visits but today was over the top. Please tell your guys that their professionalism was noticed and appreciated.
04/03/2011Provided by YP.com
I sent this letter recently to Village Plumbing &amp; Home Services --
I am writing to let you know how pleased we have been with your employees and their service in our home every single time we have used Village Plumbing.
Your employees have always been unusually respectful and helpful. They always seem to know what they are doing and what must be done, but I never feel as if they are trying to push something that we don't need.
They do their work efficiently and well and are extremely professional about it.
Having dealt with service personnel over many years of home-owning and home repairs, I have said repeatedly that your staff is the best I've ever met.
I am aware that that kind of good service doesn't come without a conscious effort on the staff and their leadership.
My assumption is that the quality of work we receive from Village Plumbing starts with you, and so I wanted to thank you for setting such a high standard of excellence.
08/22/2010Provided by YP.com
I can't understand why anyone would use Village Plumbing. They are on the edge of West University Place and Rice Village and they are used to homeowners not knowing much about home repairs or costs. I admit I used them ONCE. They did work as agreed, but were way more expensive than others, a fact I unfortunately found out later. I should have checked around and not just assumed the company had the same fee schedule as others. They know their neighborhood and take advantage of them.
10/29/2009Provided by YP.com
Called for a quote, was put on hold for 5 min.,
When she got back on the phone she cut me off
and quickly stated that they don't do over the
phone quotes(of course you aren't able to give a quote
over the phone, how can you when you haven't
diagnosed the problem...). Very bad customer
service so what's to expect from the work? I
wasn't going to bother finding out...
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