01/15/2015Provided by YP.com
I have been to this salon twice. Both times the bill came to triple what I expected. The first time I was too shy to ask about the breakdown of the bill. The second time I asked - and WOW what a rude awakening.
I came in for highlights ($85)- when the stylist was done putting them in, she said "I will put a toner on you now." Sure - I thought it was part of the process. Nope. another $35 on the bill. Then I asked for a slight trim just to cut off some dry ends. I really don't mind paying for that, so the $67 on top of my bill, while hefty, fine I asked for it. However, she gave me the WORST blow dry - never asked which way do you part, how would you like your blow dry....nada.
Then there was an EXTRA $18 on my bill - and until this day nobody has been able to explain what for....the stylist even tried telling me that it was the charge the salon would charge her because I asked for a print out of the bill. WHAT?!
In short, they are crooks and liars and I refuse to go to such an establishment. Not to mention that when they gave me a refund they shortchanged me by $20. After being yelled at by the rude receptionists, I didn't bother to return. Not then or ever again.
My stylists name was Lyndie Cao - she was good but check your bill ladies!!
06/11/2016Provided by YPmobile
My hair stylist is Cecilia Kerr. I have been here at least 3 and have left completely satisfied with the results! Each time I have gone in not sure what i want done with my hair and have trusted her to give me a good look. I absolutely love the colors she has put in my hair and the styles she has done to me. She's attentive and absolutely the sweetest. Definitely going to keep going!
More Business Info
- BBB Rating
- Regular Hours
Tue - Thu: Fri: Sat:
- Payment method
- cash, amex, master card, visa, all major credit cards, debit
- Plainview, Central Houston, Neartown - Montrose, Winlow Place
UPPER HAND LLC
Upper Hand LLC The
The Upper Hand Hair Salon
The Upper Hand River Oaks
- Hair Stylists, Beauty Salons, Nail Salons
- Other Information
Parking: Street, Lot, Self, On Site
Bike Parking: Yes
Wheelchair Accessible: Yes
By Appointment Only: Yes
Specialties: Extensions, Asian Hair, Perms, Straight Perms, Curly Hair, Coloring