The Trails At Rock Creek

Write a Review281-721-9700

OPEN NOW - Closes at 7:00pm

The Trails at Rock Creek are considered luxury apartments and they are nice but they are expensive. For the price I was paying I expected more! The gates were often broken so people who didn't live there would come and fill up the dumpsters. On one of the many occasions when the gate was broken I got robbed, with no security cameras on the property the criminals got away with it! On another occasion when the gates were broken a tenant was going crazy driving fast in and out of the apartments racing through the gates and almost killed a mother and her child in the parking lot. I was mortified and the mother was in tears! When I first moved in, the office staff was amazing but the current office staff are unprofessional. With the exception of Jason, he was part of the original staff and he's still on his game but the rest of them are rude. They don't answer the phone and they don't return phone calls. There were a couple of times I had to call for maintenance when I first moved in and the repairs were taken care of right away but the new staff doesn't seem to care about the tenants like the old staff did. The faucet in my shower popped out of the wall so I couldn't use it. I had to call the office several times before I got someone to answer, then I had to wait 3 days to get the repair done. On the 3rd day I went into the office to see what was going on and she acted like it was no big deal. It was repaired that day when I got home from work but something like a shower should have been fixed by the next day. When I was moving out, I got to experience their rude attitudes one more time as a going away present. I called the office a few times on December 31, 2017 to find out where to leave my keys because I wouldn't be done when the office closed at 5 pm but no one ever answered so I left a message and like usual no one called me back. I looked for a drop box but couldn't find one and the next day was New Years Day so they were closed. The next morning I called right away and they tried to tell me I owed for 2 days because I didn't turn in the keys. I tried to explain to them that I called several times and left a message but they didn't care. I spoke to 2 different ladies and they were so rude! I lived there for 18 months, I paid my rent on line and I was never late but they didn't care they said I should have put it in the drop box. When I went by with the keys they showed me a drop box that is no where near the door and it's the same color as the brick so I couldn't find it at night. I wish I could have remembered their names so I could have included them on this review, but if you go there you will know who I'm talking about because you too will experience their attitudes!!!