The Royal Sonesta Houston Galleria

Write a Review713-627-7600

OPEN NOW - Open 24 Hours

I wish i could rate it zero stars but one is the lowest. I usually only stay at Marriott locations but my friends paid for a weekend at this hotel for my birthday. Needless to say a few of my birthday gifts(cash) came up missing after house keeping was in the room. Now, after calling a hundred times over the course of a month before I could even get someone to answer or to call me back after repeated messages. they told me although they showed housekeeping or some hotel employee was the only ones to access the room between the hours we were out snd it was missing, they "are sure no one of their employees would steal anything". They told me there was nothing they would do because they are privately owned and can handle it however they choose, which was doing nothing. RUINED my birthday but now I know which hotel brands to trust and not to. Especially since they seemed unequipped to handle anything more than a check in and a check out.