Tell-Projects

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We had multiple issues with this company. However, the biggest issue is the tile installation:

The following issues are:
1. There is tile lippage throughout the tiled area due to installing the tile without the use of spacers specifically designed for installing rectified tile. There was no leveling system used to complete the install. This error will eventually cause the tile to chip along the tile edges where edges are not evenly aligned. I told the project manager of my concern with the tiles being uneven several times, but my concerns were ignored every time.
2. The floors are uneven.
3. Non-sanded grout was used in grout lines that were too large for the application of non-sanded grout. The use of non-sanded grout has caused holes to develop in the grout lines throughout the installed tile areas.
4. Grout lines are multiple sizes.
5. Grout haze still exists in multiple areas.
6. Gloss Sealer was used on porcelain tiles. Issues with this are:
- The tiles we purchased for the install are porcelain tile and did not required sealer.
-The sealer used is specifically intended for porous tile (as stated on the sealer’s label), not porcelain tile. As a result, this sealer will become spotty on the floors within a matter of months, if not weeks.
-This sealer was not applied evenly on the floors after several attempts to even it out by Tell Projects, so it didn’t take weeks to notice problems. The issues were evident after each application.

My wife and I are consumers, not floor contractors. When the tiles were being sealed, we were unaware that it was not the right thing to do. We were under the impression that using this sealer was part of the installation process and trusted that Tell Projects was doing the right thing. Now, we are out of thousands of dollars because the entire floors would need to be re-installed, just to get the floors leveled, let alone free of all of this sealer that should not have been applied to the tile in the first place.

I contacted the office for an estimate, the rep arrived on time and was very professional. The quote was ready when they stated it would be ready. The start date for the project was on time and end date was less than a week than was anticipated. I will definitely recommend Tell Projects to family and friends. I finally have my dream kitchen! Thank y’all for the awesome work and great service!!!