T-Mobile

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I brought my unlocked iPhone4 in to start prepaid service with Tmobile. They seemed to be generally unknowlegeable about how to accomplish this procedure. Also they gave me several different stories about my connection speed all the way from instant 4G to 3G to Edge (very slow) and Edge was what I ended up with, though they promised I would have 3G or 4G by the end of the month. Finally after about an hour, I had paid the $50 for the 30 day unlimited Talk, Text & Web prepaid card. Before I left, I tried unsuccessfully to connect to the Net using the slow Edge service but got no connection whatever. The manager had to go research what was wrong, and finally after about 15 minutes, she returned with a 2 page set of detailed instructions needed to activate my internet connection. After another 30 minutes and many fumbling attempts, the sales girl managed to get it working.

Then the next day, I called for info on purchasing the Galaxy Exhibit phone on the same prepaid plan. The manager could not accurately answer my questions about international use and said she would call back within 2 hours...did not happen. I called and she said she had not had time but would contact me by the end of the day within 4 hours which also did not happen. All in all, they are lucky to get 2 Stars, Probably deserve 1 or 0.