Swiss Watch Company

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The customer service here is always ready to assist customers in finding the right timepiece for them. Five out of five stars!

NO INTEGRITY

          Yesterday I went to Swiss Watch Company at 10:30 am to look at a pre-owned watch that I had seen online. Joseph originally helped me. After seeing the watch I told George Cronfel, the owner, and Joseph that I wanted to go to a couple of other shops to see other watches I had seen online. 

           I returned less than an hour later after realizing that I wanted to purchase the watch at Swiss Watch. I took in a high end watch that had been given to me (but was not my style) and asked about trading it in against the new watch. George gave me a ball park price of $1000 but said he would have to talk to another watch broker to confirm the price  I left with my original watch and George was going to call me after he talked to the other dealer and I considered taking it somewhere else to get a trade-in price.   

          We went to run some errands and when we were eating lunch George called at 1:11pm to see where we stood on the watch.  I told him that I was waiting on him to get back to me with his price for my trade-in.  Ten minutes later Joseph called to say that the offer of $1000 was still good for the watch that I had wanted to trade-in. I told him we had another couple of errands to run and then would head back out Westheimer. 

          At 2:11 pm I called and talked to Susan, George's wife (who had not been in the shop in the morning), and told her we were headed that way. When we arrived shortly after 3pm we were greeted by Susan. She immediately opened the box of the watch that I was trading in and said "I have to talk to him, he is way over paying for this watch" and then she stepped into the small back room. The shop is very small and everything that is said can be heard.  We heard her tell George that he couldn't pay $1000 trade-in for my watch as it wasn't worth more than $700.  When Susan had walked in the back room I noticed that they already had on the counter the watch that I was buying in a box and had written up an invoice for the purchase price minus the $1000 trade-in for my original watch and had even calculated the tax and had a final amount due.   

          George came out of the back room and then told me he couldn't pay me $1000 for my watch but could only pay me $700. I told him that that was no way to do business, that we had had several conversations, I had been there three times, and he had my cell phone number if he had changed his mind.

          Personally, I think George lacks integrity if he isn't willing to stand behind the original deal. He came up with the $1000 trade-in price, NOT me! George knew that I was very upset because I had driven to his shop three times in one day and talked to him and his staff multiple times only to have him change the price at the last minute. He kept saying he wanted to compensate me and I replied the only acceptable compensation would be the original deal. However, George refused to proceed with the original deal insisting that he would be losing money on it. I do not believe that for a second. I really don't know how he thought he was going to compensate me, he was just making empty efforts in order to placate me. It obviously did not work. 

          I can say without a doubt that I will never return to the Swiss Watch Company as they do not conduct business with my standards. I urge anyone reading this to forgo doing business with them. I have already warned all my friends and acquaintances against doing business with the Swiss Watch Company as it will only result in time wasted.

Exxtremely helpful, I feel the owner is "on my side". Reasonable prices.