Sterling McCall Hyundai

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CLOSED NOW - Opens at 9:00am

Fraudulent dealer, faulty cars and service, unethical practices, cheap sales tactics. The Unprofessional GM Stephen Prather is polite on written communication but is always hiding after looting customers.
Entered into contract for a used Acura rdx on 11 June 2016, faulty car failed inspection on 14th june at their own company Sterling mccall acura, but dealer refused to give us cancellation form even after contract was void as per contact clause of safety inspection. He agreed to repair the car only partly which was not acceptable. We didn't even drive the car out of his parking lot. We cancelled the insurance and down payment, send him a letter of cancellation by certified mail (14th june) same day as inspection, after he threatened to  repossess the car & affect our credit report. Now TD finance -dealers finance co is bolstering fraud again, sending us notices for payment. Still pursuing this case with GM Mr. Prather who is not communicating with us.

This was my fifth car purchased from a dealership and I can honestly say this tops them all. As a new parent on a budget and my car approaching its last miles I couldn’t imagine I’d be a proud owner of a 2013 Hyundai Sonata. Thanks to the team at Sterling McCall Hyundai I almost enjoy my 45 minute commute each morning. Below is the reason I rated them at the top of their class:



Customer Service- Out of 10 inquiries to local dealers they were the first to contact me and offer their assistance in any way possible. Bill respected my time and was very patient with my specific needs (budget and time constraints). Without an appointment he welcomed me and although he had another client he set me up with a test drive right off so I would have to wait around.



Quality of Work- For me efficiency is a big deal. Time is important and they did a great job managing mine. The whole process took all of two lunch breaks. Bill’s “four piece puzzle” approach laid everything out for me to be able to make a final decision.



Friendliness- All of the staff involved made me feel comfortable and made the process enjoyable. There was a lot of joking around with each other in the building that made for a great environment. You could tell the people that worked there enjoyed what they do which was reflected in their work.



Price- Leaving the dealership I felt great but a couple days later I received a phone call about a down-payment I was unaware of. I should have looked over the paperwork closer and this would have never happened but I simply missed it. I truly feel negligence isn’t an excuse for anything but it definitely threw me off guard since I didn’t have the money. Prepared to return the car they once more worked something out to fix my dilemma.



Overall Experience- Overall I felt like a valued customer that was taken excellent care of. I will be purchasing from Sterling McCall Hyundai in the future. When you know what you want but don’t know how to make it happen this is the place to go.



Personal thanks to Anthony Val Verde, Bill (William) Lasar, and John Juarez.

There is nothing that I would change about my recent experience there. Best service department in Houston, TX, hands down. Thanks to Kellie Gates and crew!

quick service... helpful staff... excellent experience

My salesperson was Erol Harper and I just wanted to say that he did a wonderful job.

I was very happy with the service.

I would like to commend Lakeisha Davis for keeping me well informed during the service visit.

SERVICE WAS GREAT!

The State Inspection was done correctly and quickly. Fine service all around

My overall service experience was excellent

It was a great experience. Just keep it up.

Y'all did it in a timely fashion... Thank you for all the service.

As usual... the service department made the correct repairs with the expected results.

Everything is perfect when Kelly is around!

Everybody was very friendly very satisfied with the service.. keep doing the same..

I felt no pressure to get extra work done... and the staff was superr helpful!

There was nothing to "fix" I came for oil change/tire rotation/etc. LaKeisha kept me updated with what was being done and how long it was taking while I was waiting. She was very pleasant and courteous and am looking forward to her being my new contact in the service dept.

I am always satisfied with the services and amenities provided. Thank You.

I live in Cypress... but work near you location and it is very easy for me to drop off my car and pick it up. I am very pleased with the service and will continue to come back.

My problematic disabled car was very nicely handled despite the late afternoon hour. Communication was excellent and professional. The repair work was more than I expected