Serene Wellness Spa

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All-time worst customer service experience today. I was a recipient of a gift certificate for a "Swedish / Lymphatic Massage" (which are two different services at different price points). Due to multiple hospitalizations and initial contraindication by my doctor of the "Swedish" variant (I am at risk of tendon rupture following poisoning), I delayed in redeeming the certificate. Once I was out of the hospital, the ambiguity over the service purchased was resolved (the "Swedish" verbiage should not have appeared on the certificate), and my doctor authorized a Lymphatic Massage as beneficial, when I requested to redeem it only days past expiration I encountered a very hostile and combative owner who was not sympathetic to my plight and who refused to redeem the certificate immediately past expiration due to her "company rule". When I asked the purpose of the company rule, she repeatedly told me that to ask that was an insult to her, and after a lot of shouting on her part about how terrible a customer I was, she repeatedly insisted she was a "law-abiding citizen" (no insinuation of crime or alien residency had been made). By the end of the shouting, when I stated that all I could do was discourage those I knew from soliciting her business, her tune changed and she agreed to perform the service (after all, it had already been paid for), but the change of heart seemed a transparent effort to minimize bad press, and I can't entrust someone so hostile, unsympathetic, or combative with my health. The experience was anything but "serene" - I recommend you take your business elsewhere.



Money Paid: $65 / Services Rendered: 0 / Shouting Endured: 15 Minutes

I stopped by this place on my way back to the city after visiting Moody Gardens in Galveston. I needed some R&R and boy did this place provide it. It wasn't too crowded and didn't feel unsettling like some other destinations Ive been before. It was very clean, classy and the service was first class. The front desk lady was kind and tentative and put me in the right frame of mind for my massage, and it was wonderful. Truly wonderful experience. I would most definitely go back.

The name says it all...from the moment I walked in, there was a peaceful and serene atmosphere. The therapists and staff were caring and treated me like royalty. The prices are very reasonable and the service exceptional. I've had massages all over the world and this was the best I've had so far!