Segway Of Houston Segway Of Houston

Write a Review713-522-1200

CLOSED NOW - Opens at 9:00am

My boss bought 4 Segways from the business and they customer services was nothing but wonderful! He uses his Segway's at work, home, and just about everywhere he can. It is great for getting around when you have bad knees. That was until we needed at Segway Key ordered. First, it took forever to get someone to answer the phone or to respond to a voice mail. We started calling early July, once we finally got a hold of someone, July 23rd, they directed us to their service department, and again we could not get anyone to answer or return our phone calls. On August 8, 2009 we finally were able to talk to the right person and order the Key needed. We were told that it should take 4 weeks for the Key to be ready. It needed to be programmed for the correct Segway with the serial number. On Sept 10th we called to find out the update on our order, I was then informed that our order was not sent out until Aug. 20th because they needed to have more than one order for shipment. We expected that on Aug 8th when our order was taken it would be sent out the following day. We were waiting for information about our shipment that never came. We would not have had a problem with them not sending our order out until they had enough orders to go on the shipment had they informed us. We called again on Sept. 24 to follow up on our order to find out the estimated arrival for our part. They said that it is expected to arrive in about 2 weeks. Oct 9th comes around and we do another follow up call to Apollo and our part is still expected to arrive in about 2 weeks. It has now been 2 months of waiting for a part that we were told would only take 4 weeks to send out, program, and deliver back. During this time, I called another store not affiliated with Apollo Scooters. I was then told that the average time to get a Segway key is about 8 weeks. Apollo lied to us saying it only took 4 weeks. Do not trust them when they give a time frame! GO SOME WHERE ELSE!