Russell & Smith Honda

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CLOSED NOW - Opens at 9:00am

I bought a 2013 Honda CRV from this store, and feel so good. GT chen is a very nice boy, and help us a lot. Without his help, maybe I do not buy the car.

I HAVE ONE THE GREATEST SALES PERSON AT RUSSELL AND SMITH HONDA, SHE IS ALWAYS WILLING TO HELP OUT WHEN SHE CAN. SHE ODES NOT PRESSURE YOU INTO SOMETHING AND TAKES HER TIME IS SELLING AND TELLING ABOUT ALL THE FEATURES THE CAR HAS. THIS IS MY SECOND CAR THAT SHE HAS HELP ME PURCHASE FROM RUSSELL AND SMITH. SHE IS ALWAYS SMILING. SHE CALLS TO CHECK ON US AFTER THE PURCHASE AS WELL TO FOLLOW UP IF WE HAD QUESTIONS OR CONCERNS.

My husband and I recently purchased a Nissan Sentra from Russell & Smith and we could not be happier with the customer service that we received! Our sales consultant was Kashif, who greeted us with a warm smile and was helpful and patient throughout the entire process. We never felt like we were being pushed or rushed into anything, which was a huge relief.

They have a great selection and they have three locations very close to each other (Mazda-Ford-Honda) which makes it simple and easy to shop! Everyone there made sure that we were taken care of. The sales manager and the financial manager were welcoming and I really can't say enough good things about this place. I was even able to bring my little puppy in her crate along for the experience, which was a nice surprise.

With excellent prices and exceptional service, this is definitely the place to go! When we left my husband said he will return to this location in the near future when he trades in his truck. Thank you Kashif and Russell & Smith staff!!!

I found a vehicle online that was for sale at this location. We went in with our daughter on Saturday for her first car and were told the vehicle we were interested in was still being made ready. The salesman took us back to see the car. She liked it and wanted to make the purchase but wanted to test drive it first. We were told by the Salesman that it would be ready Monday morning but it would be best if we came in after 09:30 so they could complete the preparation. My daughter wanted to put down a deposit to make sure the car would be there Monday and the salesman told us they do not take deposits on used vehicles! I've purchased over 50 vehicles and have always put down a deposit to ensure the vehicle would be there when we completed the paperwork. Monday morning when we came in about 09:50 and the Salesman told us the vehicle had been sold. THAT IS NOT THE WAY TO DO BUSINESS.

All we can do is relay our experience to anyone that is interested in purchasing a vehicle from Russell & Smith.

Dung Le made my car buying experience absolutely fantastic. From the transparency that he provided at the beginning of my search process to the way he comfortably juggled no less than five customers on the night that I arrived to complete my purchase, Dung exceeded my expectations in every aspect.



To provide context, I had been warned via phone and email by other dealerships of the shenanigans that I would encounter when making a purchase from Russell & Smith. For example, the following are direct copies of statements that I received via email:



Gillman Honda of West Sam Houston Pkwy S: "I just spoke with my General Manager. We want to earn your business sir but we do not know how Russel & Smith are getting to that price since there is no more Honda Flex cash left in Houston at any of the dealers. I hope they are not trying to play games with you to lure you in."



Honda of Clear Lake: "I understand that you are trying to get the best price out there. Unfortunately some dealerships send out quotes that don't include all of the costs associated with the vehicle. The price I sent is actual dealer net on the vehicle. I have a lot of customers that end up going to the other dealerships only to see the price go up when they get there. If you end up going to Russel and Smith and the price goes up, I would really appreciate you coming and dealing with me."



What is really funny is that while I did tell other dealerships the price that I had been offered from Russell & Smith, I never mentioned the actual dealership making the offer. The other dealerships apparently knew of Russell Smith's "devious tactics". Needless to say, my guard was up when I arrived to Russell & Smith, and I was ready to walk out if I encountered any questionable behavior.



Fortunately, I had a great experience. I kept waiting for Dung to apply pressure or attempt to change the terms that we had previously discussed. Yet, he was very straight-forward and professional, and if anything, I probably seemed a bit paranoid as I waited for him to mislead me. Sorry, Dung :-).



In short, Dung Le made my purchase process incredibly smooth, and I can only hope that I will be able to deal with him again the next time I need to make a purchase. Thank you, Russell & Smith Honda.

The entire process was pretty simple, the saleman was very helpful and professional. Oscar Palomo help me throught out the entire process.





thanks for everything,



Satisfy customer