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Reviews

MO
Ms O.

07/03/2014

Provided by YP.com

Mortuary services were needed sooner than expected for a family member. I made calls the night their condition was deterioration and Pruitt & Pruitt Mortuary was the only business that was helpful on the phone. Family member passed that evening and the body was removed professionally. Plans were made to visit the facility the next day to finalize arrangements for the service. When we arrived at the physical location, the environment was not very welcoming and was very unprofessional, not being greeted upon entering, feeling like we were interrupting their day (or their internet search for clothes since there were print outs of clothes inappropriate for the business all over the desk). We were then told no one would be available to assist us for another 3 hours.



Instead of waiting around, we visited another business that was referred by a family friend. When we arrived there, we were greeted at the door. It was a very welcoming environment, the staff was much more professional, they appeared genuinely interested in what we were saying and overall we felt more comfortable doing business with them.



We decided to switch to the new mortuary. When we initially contacted Pruitt & Pruitt to have them release the remains to the business we decided to go with, we were told that it would be $255 to release the remains. While the phone call was being made to the driver to pick up the remains, my phone rang. It was Pruitt & Pruitt calling me back to confirm we wanted the remains released and then telling me the fee was $355. When I told them we just spoke to someone, not even 5 minutes ago, who said the fee was $255, I was told that was a mistake. The tone was very stern and matter of fact.



It was hard enough dealing with the loss of a family member but to have to be treated in this way was unacceptable. I would never recommend anyone to use Pruitt & Pruitt Mortuary. Their website and brochures are great and very professional, but those are the only things that are professional about them.

More Business Info

Hours
Regular Hours
Mon - Sun:
Extra Phones

Phone: 713-714-8397

Neighborhoods
Liberty Gardens, Northeast Houston, Greater Fifth Ward
AKA

Pruitt and Pruitt Mortuary

Category
Funeral Directors
Other Information

Parking: Lot

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