Parvani Vida

Write a Review281-498-9292

CLOSED NOW - Opens at 10:00am

DO NOT GO HERE!!!!! I purchased my wedding gown here. During my first fitting, I explained to the sale representative that I was told by Maria (the lady that sold me the dress) my alterations, bussle, storage, and steam were included in my final price. She said Maria had previously said that to another client. She told me to go ahead and try on my dress, and we will see what they can work out. The owner/manager, Jeannie, came in to review the terms and policies in a contract that they typically have all customers sign. I pointed out to her that I have never seen that document, and the contract was not signed. I asked her how can I be bound to an unsigned contract? She stormed out of the fitting room and returned with an email written from the sales clerk, Maria. The email asked me to send a confirmation email saying that I had received the email and attachment that included a receipt. The owner continued to yell and say that that email was considered a contract. I politely said to Jeannie as I was standing in my wedding gown for the FIRST time..."are you really going to continue to yell at me, your paying customer??? What type of customer service is this??? You realize that I am highly educated, and I know the difference between an email and a signed contract??? Then, Jeannie told me to take my dress and get out of her store!!! I changed and collected my things. As I was trying to leave store, I overheard Jeannie tell the sales representatives to lock us in the store because the police were on the way!!!!! She said since you were yelling at me I called the police!! As we are waiting on the police, the woman that originally placed me in the fitting room explained that she was mistaken about Maria telling customers alterations were included in final price. All the sales employees including Jeannie pretended not to know who was in charge nor who was the owner. The police arrived, and cannot believe this whole debacle is over alterations! They also inform Jeannie that she cannot lock people in your store because that is unlawful captivity!!! I was completely mortified by this experience. I have never had any issues that have required the police. Furthermore, if Jeannie would have taken the time to apologize for the misunderstanding, and work with me to resolve this issue it would have never escalated so far! If I would have received an apology instead of someone incessantly trying to prove that she was right, I probably would have paid full price for the alterations. I would not recommend this place to anyone because they do not believe in customer service nor doing what right preserve the customer experience!! I really believe that my wedding dress is tainted by this horrible experience, and hope that no one ever has to experience this!