Party City

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CLOSED NOW - Opens at 9:30am

I was at Store 588 on 10/27. Right before I checked out. I asked the sales person, Natalie is her name, what the "RETURN" policy is. She proceeded to tell me I could return up till the 30th and after 30th merchandise credit. I told her I was going to halloween city to check if they had the remaining part of the halloween costume and will come back to return. As I came back same evening not even up to an hour after to return, the salesperson said no I could not return. i told him that NATALIE told me I could. As manager JASMINE was called, she refused to still listen to me or even question NATALIE. She demanded I leave the store. After a cop was called. She changed her story that I should come back the next day to see the manager that she was not authorized to do refunds/returns.

I listened to the cop and came back next day 10/28 only for JASMINE and another manager still not listening to me telling me that they do not care what the salesperson told me that the receipt says otherwise. I kept telling them if their salesperson knew the right policy and informed me correctly I would not have made the purchase. I work in downtown houston. My commute back home is horrible and do not have time to waste. I have worked retail and know that JASMINE and the other manager did not do the right thing by either voiding transaction or interrogate the salesperson.