Momentum BMW

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I recently acquired a BMW from Momentum BMW, and as an individual with a history of purchasing multiple vehicles, I confidently assert that the experience I had with sales representative Warren Hodge was truly exceptional. Hodge demonstrated an exceptional level of professionalism and exhibited a wealth of knowledge with regard to BMW vehicles. He was deliberate in his approach and never resorted to high-pressure sales tactics, and was always readily available to address my queries. I strongly recommend Warren Hodge as an ideal sales representative for individuals considering the purchase of a vehicle.

I have had extraordinarily fine repairs at Momentum Body Shop, the consequence of being hit twice while at a standstill. The two service managers were responsive to me, gracious, and In both instances, the repairs were flawless

Nick Nguyen Is a very efficient service advisor. Thank you

It's a privilege to have Ryan Simon as my Service Advisor at Momentum BMW

Will Diaz my service advisor kept me updated on the service that was being done which I appreciated.

GREAT SERVICE PROVIDED BY MR. J CROSS.

I'm really satisfied with the overall attitude and response of your sales advisor and I surely recommend my friends and colleagues to visit the Momentum BMW if he or she is interested in BMW vehicle in the future.

Disaster indeed! They said that they fix infiniti too. The problem in Houston is that all Infiniti dealer is owned by Freed Haas and his auto shop is 60 miles away up north from my house. So, Momentum BMW is the closest. Horrible service!



My wife hit the top of the garage on our brand new QX56. Momentum took it for repair and they broke! my roof rail. They lied and said the only way to take it off is to break them. Now, you have to buy brand new roof rail which cost $650 each! Called infiniti and they said that you don't need to break them to take it off. Look up online and there are instruction to not break the roof rail! Tried to talk to the sales person Dwayne Bayer and got zero respond from him. It's like service is non existent and the people there are mute and can't talk English. Hey, English is my second language and I can talk. If you go there and Dwayne approach you, ask for different sales dude.



We finally paid visit to the shop and check out the roof rail and argue with them that it's their fault and Dwayne response was, "mam and sir, you don't have experience working with repairing car's body (he is laughing hard at this point)". So, I told him, you don't either. You only sit in the front desk and do your dog and pony show!! Talked to the GM (Randy Charlton) and figured out that they can find the broken part for $50 each list price (I need 4). Dwayne also misspoke and said that he can get at cost for $30. Guess what? I am paying that price plus 10% discount and we split the cost.



I haven't got my car back yet. It was in Reassembly state for 2 days and QA state for 2 days. Reassembly for 2 days??? I hope they didn't break another roof rail and have me pay for it.



My suggestion! Find different body shop!