Midtown Cleaners

Write a Review713-874-1926

OPEN NOW - Closes at 7:00pm

<<< STAY AWAY >>> THEY WILL DAMAGE YOUR CLOTHES AND REFUSE RESPONSIBILITY<<<



I am in upper management in the Oil and Gas field. I do a great deal of drycleaning while in town and in hotels alike. Really, the place was "ok/average" but their customer service is quite lacking. They are pleasant and polit as long as you dont need anything. Anytime you have a special request or issue, forget about it. I was using the place for a while purely out of convenience since I drive by it daily. (though their hours of operation are terrible if you have a career, and I could only get their before work since it closes at 6pm).



HERE IS THE BIG PROBLEM:

This month one of my suits came back damaged. There was a small hole in the pants with a snag going lengthwise down the pant leg. I had not taken it out of the drycleaning bag yet when i saw it. Unfortunately I was out of town on a weekend trip at the moment, and this was the only suit I brought. So, i wore it to the wedding as it was not terribly noticeable in the dark fabric.



Upon return, i brought it to the store. They took the position that they will not accept responsibility since I left the store with it. In other words, they expect you to take all your drycleaning out of the bags and inspect it all before leaving the store. Ironically, they claim they have a triple redundant inspection of all garments as they do not accept damaged clothes. Hence they admit it was undamaged when it entered the store. This argument only hurts their case. the only argument they could have made is that it happened before i dropped it off but i did not notice. I know 100% certain it left the store with this damage, so the only conclusion is they confirm they did the damage but refuse to accept responsibility. This is a $1,400.00 suit so this was not good news to hear, but hence worth a moment to warn off others.



The place is family run by an asian couple maybe around 50 and their son in his twenties. I think their approach to customer service is maybe coming from abroad as they do not seem to understand the American levels of expectation from a business provider. I would avoid them at all costs as they cannot be trusted with your clothing (as indicated in the other reviews you will read on here, except family friends).



I would recommend the place to all of my competitors in the oil field. Please use them and i will see you with ripped pants on the convention floors soon :)