Luxury Auto Rental
1717 Saint James Pl, Houston, TX 77056
Reviews
08/27/2010
Provided by YP.comNEVER EVER RENT CARS FROM THESE PEOPLE. WORST SERVICE AND VERY UNRELIABLE. RESERVED CARS SINCE MARCH FOR MY WEDDING IN AUGUST AND THE EVENING BEFORE MY WEDDING, THEY CALLED ME TO TELL ME THEY DO NOT HAVE MY CAR AND TO TOP IT UP, THEY SAID IT WAS NOT THEIR PROBLEM THAT THEY DID NOT HAVE THEM AND HUNG UP ON ME. DO NOT BE FOOLED BY THEM. IF IT HAPPENED TO ME, IT COULD HAPPEN TO YOU. I EVEN CALLED THEM UP FOR A REFUND AFTER I HAD TO SCRAMBLE FOR AN ALTERNATIVE FOR MY WEDDING AND YOU WONT BELIEVE THE GUY TOLD ME THEIR POLICY STATES "THERE ARE NO REFUNDS BUT ANY MONEY PAID WILL BE APPLIED TOWARDS FUTURE RENTALS!" FUTURE RENTALS??? I GAVE THEM 6 MONTHS NOTICE TO PROVIDE ME CARS AND CALLED THEM UP EVERY MONTH BEFORE MY WEDDING TO ENSURE EVERYTHING WAS STILL IN ORDER AND COUPLE OF HOURS BEFORE MY WEDDING, THEY TOLD ME IT WAS NOT THEIR PROBLEM THAT THEY WERE NOT ABLE TO GET THE CARS THEY HAD REASSURED ME OF MANY TIMES. THEY DO NOT EVEN DESERVE 1 STAR. TRULY APPALLING. EVERYONE HAS BEEN WARNED!!!
More Business Info
Luxury Auto Rental
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
toll free: 888-444-3734
- Brands
- bmw
- Payment method
- discover, visa, amex, mastercard
- Neighborhoods
- San Felipe Green, Westside, Great Uptown
- Other Link
- Category
- Car Rental