Lone Star Ford Collision Center

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After driving my 2013 expedition EL 36,000 miles I noticed wear on the inside of my front left tire. I have the Ford Premium warranty with 100,000 mile tire coverage. I toke my EL to Lone Star Ford because Tommie Vaugh said they were booked up for two weeks in service. Lone Star said they could fix my problem in two days. I called four days later and Andy (service guy) said they forgot about repairing the EL. Four days more and a $900.00 bill they said it was ready. Nothing covered under warranty. I balked at the bill because they Quoted $791.37 on the phone. They said they added a diagnostic fee without my approval so they removed the bogus charge. Bad experience, but I had to go out of town. On my trip the front end shook very badly, they created this problem because the front end never shook before. I went to an independent shop, they balanced the tires. Lone Star charged me for balancing but didn’t do the balance job. Now the EL drives just fine. Fast forward three months and 5,000 miles and my front left tire is worn on the inside again. I called Lone Star on the phone and told this story I am writing and the service manager said Lone Star will not warranty the El because I probably hit a curb, and I had the independent shop re-do the balancing. STAY AWAY from LONE STAR unless you love being abused. What a bunch of thieving incompetent clowns.

Go here and get your next vehicle, they have so many cars, and trucks to fit your family !