Light Bulb Depot

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CLOSED NOW - Opens at 7:00am

Great Service, and reasonable prices on many hard to find items. 13 year Customer. They offer free delivery on Commercial orders.

If they could receive no stars, that's the rating I would give them. Sales associates don't know what they are selling you. They don't offer to order the correct bulb(as another reviewer has said), they just sell you the wrong bulb.



Absolutely non existent customer service. Watch counter help turn up their noses when you have a return. A guy that came in before me was told he could not return his huge commercial light fixture because the box had been opened. His reason for return - it was missing parts! How do you know the parts are missing until you open the box?



I came in to exchange or return 12 light bulbs that would go on a Christmas decoration (total cost $28). When I went to this store the first time I brought in the bulbs I needed. Both sets that they sold me were wrong. I returned those a week later. The new bulbs they sold me the second time appeared to be the correct size (length and width) as my old bulbs so I thought everything was fine. I put the bulbs, bag, and receipt in with my Christmas decorations and store it away. When December came, I got the decoration out and a bulb was already out. So I got one of my new bulbs from Light Bulb Depot out and placed it on the string. It looked a lot brighter right away but I didn't think much of it. A few minutes later I smelled a melting smell but didn't know where it was coming from. An hour later, the bulb went out. Thank god I was home. It got so hot it melted the decoration. I removed the bulb and let it cool off. Upon examination, I read the wattage on the bulb - 15W. The bulb I gave them to replace was a 3W!!! They gave me a bulb 5 times the wattage of the bulb I brought in. Had I not been home that could have set my home on fire.



Do you think I received an apology for selling me the wrong bulb? Nope. Not one bit of concern that they caused a fire hazard in my home. Then they looked at my receipt and said they would not accept a return of the bulbs as I purchased them 10 months ago. I explained that it went on a Christmas decoration and that I didn't pick out the bulb, their sales associate did. They refused to help me whatsoever. And remember this was a whopping $28 purchase. Its not like I am asking to return hundreds of dollars of inventory, it was 12 bulbs for Christ's sake. I will contacting their corporate office to inform them of the absolutely worst customer service I have ever received. And I have wasted 3 trips to this store and still don't have the bulbs I need.

Imagine yourself among several row of lightbulbs of all shapes, sizes and wattage. The Light Bulb Depot has it all and if they don't will order it for you. The receptionist who answers the phone is quite courteous and knowledgeable, the counter help laugh and tease each other and are very helpful.