Jaguar Southwest Houston

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CLOSED NOW - Opens at 9:00am

Im unsatisfied with the fact that i waited four hrs to get an oil change. I was originally told 1.5hr. i agreed to that but had i known it was going to be hrs later, i would have declined. I too find service guy Jay too occupied with other matters. He does not return my phone calls either. Also they seem to have the fewest coupons available online. I did not meet anyone i can describe as "friendly." thats even after dropping about 800 bucks in parts.

The used car and service department are the worst I have ever experienced.



Used Car Department - Jesus - The internet car sales person was very disorganized and everything that he promised from not having the car (2008 Jaguar XK8) ready which was two days from the date of purchase. The car was not detailed, nor filled with fuel and no demonstration of misc. features of the car which I eventually figured out; to loosing the second key to the new car, and his inability to communicate call back or coordinate with the service department was at the least, very disappointing.



In regards to the service department, I was working with Jay. Jay is never at his desk and does not call back.. It seems that always has more important business to work. He is never available to talk to and does not remember what he has promised from one day to the next. I was so tired of the run-around with repairing my car, I starting documenting what he was promising and was calling-him on lack of memory.



I recommend trying another dealership or working with others that are not negatively mentioned in these review.



My 2 cents... :(