Infiniti Dealership

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The sales manager told me " what is with in tolerance, I don't even know what that means " he is an incompetent kid with an attitude.I bought my car, great experience. Then the nightmare started they got me.First they scratched my car all over detailing it. Buffed it out 3 times, still looks bad. I was told they can't buff it much more the paint is getting thin they don't know what else they can do.... O yeah and if you by a black car you are supposed to expect a bad paint job because it's black....Second my steering is off, the sales manager told me it is with in tolerance and that's it..Third my auto off feature where the car saves co2 at a stop does not work 98% of the time. I will trade this car in asap and never go back to southwest Infiniti again, I suggest you never go there to start with

I took my car in for service at Southwest Infiniti and one of the servicemen stole my 380 pistol. I typically would remove my gun prior to dropping my car off for service, but I inadvertently forgot to do so. Of course everyone is denying seeing my pistol, but whomever took it left my holster in place. I am very disappointed that I can't trust the people who service and wash my car. I have owned a Mercedes for 12 years and taken it to Mercedes for service and never had an issue of anything being taken from my car.

I went there for oil change them the agent come to me and tell me my car need new tires he get me the price for the 4 tires and was over 1200 si he was very nice guy but at the and i ask him to talk to some one about sale there my car since i dont need it i have 2 car and they send me with the sales manager this person thing hes buy and sales car at the fleak market he come in and tell me he ddont want my car unless i buy new car from them and trowout may car key so my question is what caing or manager is that not personality at all so the good thik is today was my last free oil change so i dont have never come in back here and i dont have recommended nit one evething was good all ways and i am nice person and never complain before but today with the sales ma nager trow out my key on may face and prety much tell me i dont want that Super bad experience i will never come in back here agan

Unbelievable "Bait and Switch" sells tactics. I had been working with their internet sales person for several days. I gave him the color and options of a QX that we wanted. He emailed me 3 vehicles that matched my request. I checked their website and I could not find 2 of the 3 vehicles that he told me they had on their website. The vehicle was going to be a Christmas gift for my wife, so on Christmas Eve (they were open that day), we called the sales guy and told him that I couldn't find 2 of the 3 vehicles on the website could he please confirm that they still had the vehicles before we drove 2 hours from College Station. He confirmed that he had the vehicles. We show up and the sales guy starts trying to sell me a used version of the vehicle we were looking at. I said we were not interested. I asked if we could look at and test drive one of the 3 vehicles. He says, let's just take the green one (we were looking at black or silver) because it is raining and the green one is close. We get back and again we ask to see 1 of the 3 vehicles we wanted to look at. Now he can't find the keys. Finally he calls in the manager who admits that they actually don't have any of the 3 we drove 2 hours to look at. He blames it on the computer and then offers to sell me a demo or another car that is "almost" like the one we wanted. Classic "bait and swith". All they could say is that they were sorry. SORRY - I waisted Christmas Eve driving 4 hours in the rain for nothing. SORRY - that's all they had to say. WOW. AVOID AT ALL COST!!