Houston Garden Centers

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I saw their ad for citrus trees in the paper, spent 20 minutes trying to find the phone number of the Conroe location so I could make sure the tress we in stock. No numbers were found, I called the main number to get the Conroe phone number and was told they do not answer the phone. I said you mean I have to drive down there to find out if the advertised item is in stock or not and was hung up on They do not seem to care about their potential customers

I just left store #20 on US290. As I was leaving I asked the manager his name. He replied his name was Joe and I thanked him. In the matter of seconds I found myself under an aggressive attack by Joe, who as he put it, "you got a problem with me". During the next few minutes, Joe said I could get a complete refund (not requested) and that he didn't care about the sale (a value of about $200). And then he closed with telling me he had a problem with me. The center is very well-stocked, but I'll go elsewhere from now on. One other thing: The best, most helpful, and friendliest employee is a man I met in the parking lot. He struck up a light conversation and during my time asked at least two times if he could help me. I didn't get his name, but you recognize him by his missing teeth. Look for him if you must shop here.

The cashiers at the West Loop location are surly at best - makes me want to go out of my way to shop elsewhere. Very unfriendly. Anyone in management listening?

Horrible people, terrible business!! I went in there for help finding a shrub that would do well in a shaded area. They recommended the bamboo trees they were selling. They had no information about this plant or how it would grow. It turns out this is an invasive species that will take over your yard and neighbors yard. We found this out only a few days after purchase but they would not do a return or even apologize for their recommendation. They were rude, nasty and horrible people at the head office. They don't want their employees to answer the phones at the garden center locations because they don't want to provide customer service of any kind. We are out the money now and will NEVER shop there ever again.

SHAME ON YOU, HOUSTON GARDEN CENTER!!!!!!!!! We just moved to Houston. Went to the FM 1960 store. We thought it was such a lovely place with lots to choose from. Purchased over 250.00 worth of a variety of garden plants. I counted and purchased 20 plumbago plants and when I got home realized they had charged me for 25 plants! Went back and told them very, very nicely that I did not want a refund or exchange...just 5 more items at 5.99 apiece. The manager stunned me. He could not have been more rude! Told me no, and actually said it was too much trouble for him. I am 60 years old and I have NEVER been treated like that in my lifetime. I am calling the BBB! They are not ethical and not nice. They do not care at all about their customer base. I suppose because they are so large they have become apathetic. Terrible way to treat paying customers. Will not return and will try to spread the word as much as I can.

My name is paul jacobs i was recently fired on monday for not having my apron. so i calledhouston garden center at corporate and asked for my check wich you are supposed to get 72 hours after being fired the vice president of houston garden center told me that was not gonna happen and in fact i would not get paid on friday, but had to wait till monday 3 days past payday. he also stated that houston garden center could care less about the texas labor board laws and then there was laughing and heckling in the background. that is the type of people matt hooper has running his company!!! All i can do is contact texas labor board and see if they will force or if they can force them to pay me. i was employed at houston garden center #32 s.w. frwy at w. airport further more i would not buy from there the plants are over watered and constant;y burned up and full of pests!!!!!

Mission bend store Highway 6 near Sugar Land: A bunch of crooks!!!!!!!!!!!! Their 7 gallon crepe myrtle trees were $19.95 last week but when I went to their 1/2 price sale that had them priced at $69.95 of which 1/2 of that is around $35.00, or in other words $15.00 more than last week. They are a bunch of crooks and I told them so!!!!!!!!!!

Do NOT buy anything at Houston garden Centers! The employees are rude, customer service is nonexistent and the No-return, no-exchange policy is the most customer UNfriendly imaginable! Stay away from Houston Garden Centers unless you want to be abused!!

Went by to order a pallet of grass with a coupon to be deliverd. The cashier told me that they couldn't order it, I had to do it online. But the website says they don't honor coupons online. I was told to call the 'corporate' number posted, but they had just closed 3 minutes ago. I went online and noticed that they have no customer service, which is pretty telling. This will be my last trip to Houston Garden Center.....

Don,t shop here!! They will not help you if you have a problem with there lieing to you

I do not know how these people stay in business. Their bedding plants look good but generally do not have a mature enough root system to survive transplant. They use illegal aliens in their stores who barely speak English and none of them know anything about their plants. This company is all about ripping people off. They DO NOT have any customer service at all and could care less if you are happy with your purchase.