Heart and Brain Center of Texas Inc

Write a Review713-988-8500

Not surprised that the only review is from 2011 with a name similar to the Physician's.
This has been a nightmare. My Aunt who is crippled from Cerebral Palsy had testing done here and her Physician can not get the test results from this clinic. It required an ambulance to get her there and then they could not so the family was out the money for a handicap yellow cab.
For a week we were told they have other patients and the Dr had not reviewed the result and signed off on the test, but he would discuss her results she came in the following Friday. They were told when the test was done that she would not be able to come back for an appointment. (Once again, it would take an ambulance to get her there and she can not communicate so it would be impossible to "discuss her results with her"). The test results needed to be sent to her physician. It has now been 10 days. We were told they would fax the results to her Physician yesterday by end of day. Today the clinic would not pick up when her Physician or her caregiver called. When we used another phone, they answered and said they would call her physician office today and that they had faxed it (the correct number was verified) and would try again.
The clinic is now closed and no phone call was made, nor fax received. My Aunt is deteriorating daily and her physician is dependent on these test results to treat her.
Her insurance company is being contacted within the hour to report fraud for a test billed for that they will not notify her physician with the results so she can receive care.

An ideal atmosphere where a patient feels comfortable to discuss his/her problem. Doctor is patience, gives time to understand your concern and address them. Its rare to find a specialist who gives emphasis on primary care approach first.