Fast Track Baggage Delivery

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Felt compelled to write this review to counter-act the other negative ones. Yesterday, I traveled on British Airways and was notified during the flight that one of my bags had been mis-routed. As a frequent traveler, I wasn't thrilled but realized that 'stuff happens.' Upon arrival at my destination, a BA representative gave me a baggage tracking number and advised when my bag was expected to arrive.

I was able to track it on BA.com, and earlier today I received a text that my bag had arrived at the airport and Fast Track would be delivering it.

I shortly received a call from a very friendly guy named Brandon from Fast Track who gave me his ETA and made sure someone would be available to sign for the bag. He was on time.

All together, my bag arrived less than 24 hours from my flight arrival time. Given the complexities of international travel, I consider this a success story.

Unbelievable. They had three bags for one week now. I also contacted British Airways through many different avenues and they are no help either and sidestep responsibility for our bags. Yesterday, we were finally notified by BA that they had gotten confirmation from Fast Track that they would be delivering our bags. Nope. They didn't come. And then, at 4:45 am, a couple that did not really speak English and were difficult to communicate with about the whereabouts of our other bags show up at our door with just one of our bags. No idea when our other bags will show up. Do not believe this is an actual reputable, legitimate service. And cannot believe British Airways did not further vet the company before contracting the delivery of over 500 bags.

I agree that this is the worst courier service I've ever encountered. They've had my 3 bags 1 week and still have not delivered it yet. When I call them, they never answer the phone. I have also have called British Airways, who contracted this company, they are no help either. It's hard to believe that Fast Track can do business with such a bad customer service.

Syed Haider Hussain

This is the worst courier service I've ever encountered. They've had my bag 1 week and still have not delivered it yet. When you call them, they never answer the phone and you can't get a status of the delivery. Also, when call British Airways, who contracted this company, they are no help since Fast Trac doesn't answer the phone when they call. It's hard to believe Fast Trac can be in business with such a bad customer service.