Auto World of Texas

Write a Review713-880-1902

CLOSED NOW - Opens at 9:00am

Fast, fair, and honest. They offer great prices, and work quickly to get you out and on your way.

Satisfaction Guaranteed! Bryan and his team stand behind this saying. BTW: talk to John...he has to be the most patient man I know who works in this industry and has wonderful people skills.

This dealer has great customer service, professional & friendly staff, clean and the prices are good. Jade is courteous, knowledgeable and very helpful.

Going to an auto dealer place always makes me nervous because I know as a single girl without a lot of car knowledge, I could certainly be taken advantage of. These guys are great though and have explained everything to me in great detail without being condescending or shady.

Great fast service. I had emailed them to get a quote and John got back to me very fast. They also gave me recommendations about my car which I knew about but they weren't pushy about it. Price was less than other places were charging around the area. Customer service was on point.

I've been here 3 times now and each time, the guys detailing my car were nice and courteous. After dropping off my car, the guys would call me back within a couple of hours for pickup. They are never too pushy to try and add on a service my car doesn't really need and they offer fair prices. Highly recommend.

Helpful and friendly staff. I have used this dealer for my last two cars purchases.

Honest and Professional. Autoworld of Texas made what traditionally is an unpleasant experience an enjoyable experience. For the first time ever, I felt my car was properly traded at a reasonable fair price! Staff was professional, kind, and honest! Highly recommended.

This place has been so great to me. what's not to love? I'm consistently impressed by the purchase I've gotten at Autoworld of Texas, and have referred many friends to them with consistently great results.

This is the best, most trustworthy dealer I've ever been to. They will shoot straight with you and always work hard to make the purchase as affordable as they can. Everyone I've ever worked with there is professional, friendly, and knowledgeable. Based on this experience I will go back.

Let's be clear that this place is about money, only. They are not about truth in advertising. They are not about customer service. They wasted my time and money, and had no remorse over it. I called on a Toyota FJ40 selling for $15,000 on Ebay and got ahold of a salesman, Theo.



I told him I lived in Austin and that I was interested, and could he tell me more. He said 'well, people typically send a mechanic out to look it over.' I told him I would do that, but I'd also like some basic information on the phone since the Ebay ad didn't have any at all! I mentioned to him that to make the drive down from Austin to Houston over the weekend would require some serious scheduling and time, and any positive/negative information would be very helpful. Mid-sentence, Theo put me on hold .. did this three times. Rude salesman tactic.



He eventually gave me very basic information about the car.. information that I could see from the photos, and painted a very rosy picture. Too rosy. Lying by Omission. Slimy sales tactic.



I got off the phone and searched around and finally found a mechanic there in Houston and had him drop by (cost me $140, of course.. standard). The mechanic found ALL KINDS of problems ..



Rust holes, bad breaks, weirdness in the valves after a pressure check. Loose gears, leakage in the cooling system, emergency brake doesn't work, door was completely broken, seals on the windshield were cracked and leaking, windshield itself was chipped / cracked, valves were more than 10% out of alignment, switch panel cracked and broken, and on and on. Drum brakes also, not disc (which is fine, but it would have been nice to know on the phone, right?).



So, I called Theo back to discuss it with him and negotiate on price... seeing as anything over $10k for this type of vehicle should really not have this level of repairs to do. I started asking him about the problems and what he was willig to do on the price. "Not a thing" he said. After i picked my jaw back up off the floor, we continued.. and during the conversation, he told me that someone had put down a deposit on the car already and was coming back to buy it.



So, I said 'oh, when did that happen?' He said it was the other day.. basically before I had called originally.. so he was either lying here on the phone, or withholding that information as I spent money on a mechanic and with the idea that I might come down to Houston. Pretty slimy... right?



My recommendation is to avoid any dealings with this company, and especially Theo.



I'm very dissatisfied with Theo and this company based around my experience. Thanks goodness for Yelp and all the other review sites, so my knowledge doesn't go unheard. Hopefully this helps a buyer in the future!