Ars Plumbing

Write a Review713-777-7777

These techs don't seem to know the difference between a blower motor and blower motor module. And they could care less if a senior citizen with health ailments is suffering in this EXTREME Houston heat. Communication is at it's worst, their office drops the ball on tracking for parts ordered. This issue has been going on now for THREE DAYS!!! My unit is under warranty, parts are covered, ARS isn't making any money off this services call...so they just don't give a damn!

Let me begin with saying, I had a new Carrier Brand AC and heat system installed in April 2016, I paid 7,978.00 for the Complete System, The installation was good at best, I heard a whistling noise coming from the attic a few days after the install, went up into attic and found a leak at the evap. case, I myself sealed the case to stop the whistling noise (no big deal), After approx. 2 weeks of use the Outside Cond. Unit started making a vibrating noise and Very Loud CLUNK noise when shutting off, I called ARS, (281/713) 777-7777, and told them what was going with the New Unit, and they scheduled and appointment, The repairman arrived 2HRS. LATE, but it wasn't a problem, The repairman checked the unit out and stated that the LOUD CLUNKING NOISE IS CAUSED FROM THE TYPE OF FREON BEING USED IN THE NEWER SYSTEMS. Huummm, I not stupid, He finished his check out and left. Then approx. 3 weeks later the LOUD CLUNKING NOISE AND VIBRATION CONTINUED TO GET LOUDER, Again I called ARS , An appointment was scheduled, The repairman arrived 2.5 hours late, He checked the unit out and didn't know what was causing the Loud Clunking Noise, but he said it (WASN"T THE FREON) LOL, He was finished and left, Still making the Loud Clunking Noise and vibration. Now ARS called me and stated that they wanted to come out and provide me with a FREE service checkup since it's still under Factory Warranty, I agreed and scheduled an appointment between 1pm and 5 pm during the week, I agreed and waited for the repairman, at 5PM on the day of the appointment I was called and informed that the repairman was running late, I had make Plans for that evening and could not wait any longer. ARS should have Called sooner than 5pm and rescheduled or let me know. I also had an appointment for ARS to inspect my Attic for insulation, I want to ADD more insulation. But after the way the last appointment was NOT made on time, I decided that was the END of doing business with ARS,