Around The Clock A/C & Heating

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The worst I have ever met.

My home warranty company sent them to check out my AC. The tech tells me



that I need a new compressor. Well, that was true. But after he leaves, I



get this call from his office about the 'non-covered' charges. A whopping



$830!!! And what were these charges for?

1. Sight Glass - $175 (My current unit doesn't have one so why do I need



one now?)

2. Disposal of old unit - $150.00

3. Disposal of Freon - $150.00

4. Acid Clean - 175.00

5. Copper Modification - $180.00

Now shouldn't disposal of unit be included with same charge as disposal of



freon? I argued that they could take the freon out and I would dispose of



unit myself. They refused to back off charge and home warranty folks



wouldn't intervene. As for copper modification - what? How do you know



you'll have to bend the copper lines until the unit is put in?



I discussed these issues with the TX Dept of Licensing and Regulations,



and was told that the need for 'sight glass' was FRAUD and that the



'copper modification' was Bulls***. He also said after freon removal the



unit was my property and that I could dispose of it properly.



Well, the home warranty folks offered me a cash out for parts and labor -



a whopping $306 for a compressor and labor that would cost me $2500 at



least. So that left me between a rock (around the air) and a hard place



(home warranty). With grave reservation, I paid the $830.00.



Two days later I noticed that my unit was blowing warm air and the temp



was rising in the house. I called my home warranty service and they sent



out a different company. The tech spotted the problem right away. Around



the Clock did't replace the bad capacitor!! Overcharging and under-



serving!!



I will definitely file a complaint with TDLR as was suggested by the



agency.





Beware of AROUND THE CLOCK AIR.



Take a look at what's said on the BBB site:



http://www.bbb.org/houston/business-reviews/heating-and-air-



conditioning/around-the-clock-air-conditioning-and-heating-in-houston-tx-



2007896/