Alegria Auto Sales

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CLOSED NOW - Opens at 8:00am

Well they are getting a 1 star rating because you give them a minus. I have been dealing with this company for almost 3 years now. Thank God it's almost over. I came to this car lot because they didn't care about my credit. However did I soon learn that they don't care about any of there own values at all. I found a truck that both my wife and I liked asked to hold until the next day due to not having all the paperwork they wanted. Came back the next day and since another sales man was showing it we were told we could not purchase it. Found another truck we liked and decided to go with that instead. It had some body damage and some other minor stuff that was wrong they told us they would fix all of it no problem. However I had to leave the truck with them for over a week for them to fix it I explained that was not a option because I was working 7 days a week and didn't have any other options to and from work. Then a year and a half into owing it the moter locked up when I called my account rep he said he would take care of it because I had to replace the motor. I was 4 hrs outside of Houston when this happened so getting a motor and Mechanic was not easy plus I had to stay at a hotel the whole time. When my motor was 2 days from the Mechanic and I called him he informed me that the auto company came and picked it up. I called and they admitted they had messed up and repoed the truck by accident. Was I even offered a sorry or how can we make it better nope. Then they had it at there own shop were I was informed a week later that they were unable to instal the motor because there so called certified Mechanics could not remove the headers from the motor I bought. Then when I was 2000 dollars away from paying it off I was told I could just trade it in for a newer model found out that was a lie even wanted to pay it off early at that point and was only offered offers a 100 dollar break. So with this being said please don't ever do business with this company.

I am writing to notify you of the problems I am experiencing with my 2007 Dodge Caliber VIN# 1B3HB48B47D112993 and to request that you correct this problem within thirty (30) days of your receipt of this letter.

I purchased my vehicle from Alegria Auto Sales on June 10, 2015. I notified the salesman Darwin Castano on the same day of several issues regarding the vehicle (loud noise from the belt, air conditioner not functioning, loud noise as if vehicle was idling and the no radio in the car.) I left the vehicle with the dealership on June 10, 2015 and received a call from Darwin Castano on June 12, 2015 at 7:43pm advising all of the reported issues had been resolved and that the vehicle was ready for pick up but you closed at 8:00pm so I was scheduled to pick up the vehicle on June 13, 2015. While leaving the dealership for the first time with the vehicle on June 13, 2015 I began having trouble with front suspension rattling over bumps at low speeds, rubbing/grinding noises in front end, front end of vehicle shaking uncontrollably, while driving 30 mph the vehicle began to abnormally veer to the left. I exited the freeway andproceeded to apply the brakes and was barely able to maneuver the vehicle to avoid a crash.

Once I safely made it home I contacted the dealership and no answer. I sent the attached email on June 13, 2015 at 2:51pm to Darwin Castano advising that I barely made it home in the vehicle and there was something wrong with the front end of the vehicle. Darwin Castano responded to my email on June 13, 2015 at 4:24pm advising that he would contact the service department, have the vehicle towed back to the dealership and I would be provided with a loaner car.

The service department contacted me on Monday, June 15, 2015 advising that a tow truck would be sent within 24 hours to pick up the vehicle. On Tuesday, June 16, 2015 I was again contacted by the service department advising that because of bad weather they would not be able to send a wrecker. I advised that if the weather permitted on Wednesday, June 17, 2015 I would take the feeder road to bring the vehicle and pick up the promised loaner car. I arrived at the service department on Wednesday, June 17, 2015 with the referenced vehicle and I was given a loaner car in replacement. The loaner car made some loud noise, the engine light was on, the middle of the vehicle dash was missing with exposed wires and the vehicle only had one operating windshield wiper. I advised the service representative that I would not take a loaner car in that condition as it was unsafe. I returned home with the 2007 Dodge Caliber. I sent another email to the salesman Darwin Castano on Wednesday, June 17, 2015 at 4:27pm advising there were 533 registered complaints regarding the front end on my make and model. The salesman’s failed to respond to that email regarding the known issues with the vehicle. On Wednesday, June 17, 2015 at 2:47pm that a wrecker would arrive at my home address to recover the malfunctioning vehicle.

To date Tuesday, June 23, 2015 I am still without a vehicle or a loaner car. I again emailed the salesman Darwin Castano today at 9:55am and once again no response. I made several attempts with the service department and no one has been able to tell me what the issue is with the vehicle or when they expect the repairs to be complete. I was advised that they are replacing the struts, Cadillac converter, hardware gasket, and oil pressure valve. Rosa, the account manager advised that all of these are “simple” maintenance items which is untrue.

Yea the sales pople are good and they offer you this and offer you that but the cars are crap within 30 days I needed a new motor yes they give you a warranty but it was three days and they still had not came and towed the car i had to come out of pocket and have it towed myself also it then took 2weeks to fix and i called everyday because they promise they will give you a loaner and then they say they don't have any available after they fixed that I've been having problems with the car ever since they have a great team to get you in the cars but after that you are in a Crappy car with Crappy service

Very helpful and understanding good job.

Good service

Very happy great service!

5- star He did a very excellent job on dealing with everything.

Very helpful in getting me what I needed.

awesome job

Desafortunadamente no pude obtener mi auto, por falta de unos papeles, pero la atención que me brindaron fué muy muy buena.

Alegria fue mi salvacion cuando necesite de emergencia mi auto, papeleo rapido y sin credito

I know that people have different opinions so here is mine, i went there and a lovely lady (gorgeus btw) helped me a lot, even when i didnt have all the papers they just save the car for me, obviously later that day i brough them :), i have this car from 6 months now almost no problems at all,well just one with the payment but was on my side.

Totally agreed with Patrick and i feel sorry for mnunez2011 but that happends even in the biggest companies i mean bad reviews good reviews, good days bad days so in my case my grandma bought a car from them and i dont see the lady visiting the car shop every weekend...

I give 4 stars cos im not a client but i could.